How to cancel my Novalya subscription?
How to cancel my Novalya subscription?
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Quick summary
Cancellation is done via support. Our commercial policy does not provide refunds for periods already paid, but you keep access until end of paid period.
How to cancel your subscription
Contact support
Cancellation cannot be done directly from your Novalya space.
Procedure:
Option 1: Ticket Center (recommended)
- Log into your Novalya space
- Open the Ticket Center
- Create new ticket with your cancellation request
- Our team will process your request
Option 2: Email
- Send email to support@novalya.com
- Clearly indicate your cancellation request
- Our team aims to reply within 24 hours on business days.
Access after cancellation
You keep access until end
When you cancel your subscription:
What happens:
- Automatic renewal is stopped
- Your subscription stays active until end of paid period
- You keep all features until term
Example:
- You're on monthly plan
- You have 8 days before renewal
- You cancel today
- You keep access for 8 days
- After 8 days: end of subscription
No renewal
At end of period:
- No new payment is made
- Your Novalya access ends
Refund policy
Paid periods aren't refunded
Principle:
- You paid for period (monthly or annual)
- This period is kept even after cancellation
- Our commercial policy does not provide refunds for periods already paid
Examples:
Monthly subscription:
- 15 days remaining out of 30 → Access kept 15 days
- No refund for these 15 days
Annual subscription:
- 6 months remaining out of 12 → Access kept 6 months
- No refund for these 6 months
Data after subscription ends
Access and retention
At the end of your access period, you will no longer be able to access your Novalya space. Remember to export the data you need before that date. The applicable retention periods are detailed in our privacy policy.
What to export before that date:
- Your campaigns
- Your CRM and pipelines
- Your saved contacts
- Your settings and configurations
Your account:
- Your user account is kept (inactive)
- You can subscribe again later
Alternatives to cancellation
Options to consider
If budget is problem:
- Consider downgrade to lower plan
- Cheaper than total cancellation
See article: How to request downgrade?
If you have temporary need:
- Keep your subscription active
- Reduce your usage this month
- Reassess later
If you're unsatisfied:
- Contact support to discuss
- Our team can help optimize your usage
Reactivate after cancellation
Resume subscription
If you change your mind after cancellation:
Before end of period:
- Contact support
- Cancellation of cancellation request
- Automatic renewal reactivated
After end of period:
- Create new subscription
- Your old data may no longer be available
- You start from scratch
FAQ
Can I cancel self-service?
No, cancellation must be requested from support via ticket or email.
Is cancellation immediate?
Renewal cancellation is immediate, but you keep access until end of period.
Can I get refund?
No. Our commercial policy does not provide refunds for periods already paid.
Is my data kept?
At the end of your access period, you can no longer access your Novalya space. Export what you need before that date. The applicable retention periods are detailed in our privacy policy.
Can I reactivate my subscription later?
Yes, but your old data may no longer be available if you reactivate after end of period.
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Updated on: 01/09/2026
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