How to change my payment card (add, remove, backup card)?

Reading time: 3 min

Quick summary

You can manage your payment methods from your Novalya space: add, remove and set backup card (secondary).

Card management access

Navigation

Procedure:

1. Click on your profile (bottom left of interface)
2. Click User settings
3. Click Billing details tab
4. "Payment Methods" section

You see:

• Your registered cards
• Status of each card (Primary / Secondary)
• "+ Add New card" button

Add new card

Procedure

Steps:

1. In "Payment Methods" section
2. Click + Add New card
3. Fill in information:

• Card number
• Expiration date
• CVV
• Name on card

4. Choose status: Primary Card or Secondary Card
5. Validate

Result:

• Card is immediately added
• It appears in payment methods list
• It can be used for future payments

Primary Card vs Secondary Card

How it works

Primary Card:

• It's default card for all payments
• Used as priority for renewals
• Used for upgrades and add-ons

Secondary Card (backup):

• Used only if payment fails on primary card
• Additional security in case of problem
• Prevents service interruption

Set which card is Primary

To change primary card:

1. When adding new card: select "Primary Card"
2. New card automatically becomes primary
3. Old primary card becomes secondary

Cannot have 2 primary cards:

• Only one card can be primary at a time
• Others are automatically secondary

Remove card

Procedure

Steps:

1. In your card list
2. Find card to remove
3. Click removal icon (trash or cross)
4. Confirm deletion

Important limitation

You can **never remove all your cards:**

• At minimum 1 card must remain registered on your account
• This card can be primary or secondary
• Novalya account always requires at least one payment card

To change card:

1. Add your new card
2. Set it as primary card
3. You can then remove old one (if it's not the last)

Recommendations

Best practices

Add backup card:

• Prevents service interruptions
• Secures your automatic renewals
• Useful if your primary card expires

Check regularly:

• Expiration dates of your cards
• That your primary card is still valid
• Update before expiration

Before traveling abroad:

• Check that your international payments are authorized
• Or add backup card without restrictions

What happens in case of payment failure

Automatic attempt on secondary card

If payment fails on your primary card:

Automatic process:

1. Novalya attempts payment on primary card
2. If fails → automatic attempt on secondary card
3. If also fails → you're notified

Recommended actions if failure:

• Add new valid card
• Check reasons for failure
• Relaunch payment if needed

See article: Why did my payment fail and what to do?

Banking data security

Protection of your information

Novalya doesn't store your banking data:

• Information is managed by our secure payment processor
• PCI-DSS standard respected
• Encryption of all transactions

You only see:

• Last 4 digits of card
• Expiration date
• Card type (Visa, Mastercard, etc.)

FAQ

How many cards can I register?

You can register multiple cards. One primary card and multiple secondary cards.

Can I have 2 primary cards?

No, only one card can be primary. Others are automatically secondary.

My card expires soon, what to do?

Add your new card as soon as you receive it and set it as primary card.

Can I use prepaid card?

Depends on your bank. Some prepaid cards aren't accepted for recurring payments.

Can I remove all my cards?

No, at least one card must always remain registered on your account for automatic renewals.

What happens if all my cards fail?

You'll receive notification and your subscription risks being suspended. Add valid card quickly.

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Updated on: 27/03/2026