Articles on: Billing & Subscription

How to upgrade my Novalya subscription?

How to upgrade my Novalya subscription?


Reading time: 2 min


Choose a new offer


The new per-slot offers are Starter, Pro and Business. Compare account capacities and the features you need before requesting a change.


Tier

Messages per account / month

Pipelines per account

Maximum purchased slots

Starter

300

5

5

Pro

500

10

10

Business

700

15

15


Starter: 19 per slot/month, or 180 per slot/year. Pro: 29/month, or 276/year. Business: 39/month, or 372/year. Amounts are nominally identical in EUR and USD. The yearly price covers the whole year.


Check before confirming


In subscription management, review the proposed changes. Check tier, currency, billing period, purchased slot quantity, effective date and amount due now. If the option is missing or terms are unclear, open a ticket before confirming.


The base amount is unit price for the period × purchased slots, followed by any discounts, proration, credits and taxes. Use the actual amount shown before confirmation; this article does not promise a proration amount or immediate effect in every case.


After confirmation


Check the offer shown in your subscription and the relevant account’s capacities. Upgrading the tier does not automatically grant AI Comments credits: all three V2 plans include zero; an AI option is required.


## Further reading


Plans and limits · Understanding my invoice


Need help?


Open a ticket from your Novalya workspace or email support@novalya.com. Include the relevant account and issue, without passwords or card details.

Updated on: 13/10/2026

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