How to request downgrade and what happens if I lose features?
How to request downgrade and what happens if I lose features?
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Request a lower tier
Open a ticket from your Novalya workspace and specify the requested tier, billing period and purchased slot quantity. Support checks your usage and the applicable terms before confirming a change.
New grid capacities
Tier | Messages per account / month | Pipelines per account | Maximum purchased slots |
|---|---|---|---|
Starter | 300 | 5 | 5 |
Pro | 500 | 10 | 10 |
Business | 700 | 15 | 15 |
Purchased slots and pipelines are separate limits: a maximum of 5/10/15 slots in the Workspace, and 5/10/15 pipelines for each account. A purchased slot may be unconnected.
Features may also differ by tier. Check the features in use and each account’s quotas, rather than only a Workspace total.
Check before agreeing
Ask for the effective date, next invoice amount, any adjustments and the feature impact. This article does not promise an immediate change, an end-of-period change in every case or a refund.
If an account uses more pipelines or messages than the target offer provides, ask support how to handle the situation before confirming. Do not delete contacts or pipelines to follow a plan-change example. Check the actual offer after the confirmed change.
## Further reading
Plans and limits · Understanding my invoice
Need help?
Open a ticket from your Novalya workspace or email support@novalya.com. Include the relevant account and issue, without passwords or card details.
Updated on: 13/10/2026
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