Where to find my invoices and download payment documents?

Reading time: 2 min

Quick summary

You can find and download your invoices directly from your Novalya space, in Invoice section of your profile.

Invoice access

Navigation

Procedure:

1. Click on your profile (bottom left of interface)
2. Click User settings
3. Click Invoice tab
4. You see your invoice list

Displayed information:

• Payment type
• Amount
• Billing date
• Invoice number
• Download button

Download invoice

Procedure:

1. In invoice list
2. Click Download to right of desired invoice
3. PDF document downloads automatically

Available invoices

Complete history

You'll find:

• All invoices since start of your subscription
• Monthly or annual invoices according to your plan
• Upgrade invoices (proration)
• Add-on invoices if applicable

Information on each invoice:

• Concerned period
• Subscribed plan
• Amount excluding and including tax
• Payment details

Understanding quantities and invoice amounts

For a plan billed per slot, the base amount of a line is the unit price for the billing period × the number of purchased slots. The period may be monthly or yearly: a yearly price covers the whole year, rather than a monthly charge.

The billed quantity represents the social-account slots you purchased. It may differ from the number of accounts currently connected. Disconnecting a social account alone does not change your subscription or billed quantity.

Then read any discounts, prorated charges, credits and taxes shown on the invoice to understand the final amount. Check each line's description, quantity, unit price and period: do not infer the quantity from the total paid alone.

Social accounts, training and instalments are different things. A training line does not represent a social-account slot. Paying in instalments spreads a purchase over time; the number of instalments is not the number of included accounts.

If you have a legacy subscription, its own terms remain your reference: the per-slot pricing formula does not automatically replace your historical rights or price.

If you need help, send support the invoice number and the relevant lines. Never send your full card number, security code or login credentials.

Using invoices

For your accounting

Downloaded invoices can be used for:

Professional use:

• Accounting records
• Tax declarations
• Expense reports

Format:

• Standard PDF
• Contains all required legal information
• Unique invoice number

Invoices and VAT

Read the amounts before tax, any taxes and the total shown on your own invoice. Do not assume that every invoice has the same VAT treatment. For accounting questions, use the statements on your invoice and ask your accountant.

No invoice available

If list is empty

Possible reasons:

1. Recent account
2. • You just created your account
   • No payment has been made yet

2. Payment in progress
3. • Payment just validated
   • Invoice will be available in few minutes

3. Technical issue
4. • Refresh page
   • If problem persists, contact support

Request missing invoice

If invoice should appear but isn't visible:

1. Open ticket via Ticket Center (open the ticket center from the help menu)
2. Indicate date and amount of concerned payment
3. Our team will provide invoice

FAQ

Are invoices automatically generated?

Yes, invoice is automatically generated after each payment.

How long do I have access to my old invoices?

You have access to all your invoices as long as your subscription is active. After cancellation and end of period, download your invoices before end of access.

Recommendation: Download and save all your invoices before canceling your subscription.

Can I modify information on invoice?

No, invoices are final. If you need to correct billing information, modify it in your settings before next payment.

Are invoices in € or $?

Currency depends on your account and cannot be changed.

Can I receive my invoices by email?

Invoices are available in your Novalya space. For email copy, contact support.

Related articles

Updated on: 14/10/2026