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Articles on:Billing & Subscription
Trial period, failed payments, invoices, changing your card, upgrades, downgrades and cancellation.

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  • Billing & Subscription
  • Troubleshooting
  • What are Novalya plans and their limits?
    Novalya offers 3 plans: Starter, Pro, Business. Different message volumes, CRM pipelines and AI Comments quotas. Complete comparison guide.Featured
  • How to upgrade my Novalya subscription?
    Compare Starter, Pro and Business; check quantity, price, date and actual amount before confirming an offer change.Featured
  • How does proration work during upgrade?
    Read the actual summary before confirmation: period, quantity, proration, credits and taxes. No fixed change amount promised.Featured
  • How to request downgrade and what happens if I lose features?
    Ask support for a lower tier; check per-account quotas and effective date before confirming, without deleting data.Featured
  • How to cancel my Novalya subscription?
    Cancel via support. No refund but access kept until end of paid period. Data deletion after term. Complete cancellation process guide.Featured
  • Where to find my invoices and download payment documents?
    Find and download invoices from Novalya space Invoice section. Complete history, PDF format ready for accounting. VAT self-assessment info.Featured
  • How to change my payment card (add, remove, backup card)?
    Manage payment cards: add, remove, set primary and secondary backup cards. Security features and recommendations for automatic renewals.Featured
  • Why did my payment fail and what to do?
    Payment failure causes: expired card, limit reached, bank refusal. Quick solutions, specific problems and backup card recommendations.Featured
  • How does the Novalya trial work?
    Novalya's 7-day trial requires a payment card. Learn how it works, when it ends and how to cancel before the first payment.Few readers

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