Question 1

Can I connect multiple Instagram accounts on Novalya?

Accepted Answer

Can I connect multiple Instagram accounts on Novalya?

Reading time: 2 min

Quick summary

No. Only one Instagram account can be connected per Novalya account.

Why this limitation?

Each Instagram account has:

Its own activity history and Meta reputation
Its own CRM data (contacts, tags, statuses)
Its own audience and followers
Its own reputation with Meta

To ensure data consistency and system stability, Novalya associates one Instagram account per environment.

🔒 Technical principle

Each Novalya account = One isolated environment with:

1 Instagram account (optional)
Distinct CRM data
Separate prospecting history

What happens if I try to connect another account?

If you connect a new Instagram account to your existing Novalya account:

⚠️ Deleted data

All data linked to the old account will be deleted:

✅ Complete Instagram CRM history
✅ Prospect tags and statuses
✅ Pipeline stages
✅ History of contacted people
✅ Conversations and tracking

What is kept:

✅ Your saved messages in the library (templates)

🔄 Complete restart

You restart with a clean environment linked to the new Instagram account.

Solutions for managing multiple Instagram accounts

Option 1: Switch accounts (disconnect/reconnect)

You can disconnect and reconnect another account at any time.

Advantages:

✅ Free (single subscription)
✅ Technically simple

Disadvantages:

❌ Loss of old account dat

Question 2

Can I use Facebook and Instagram at the same time on Novalya?

Accepted Answer

Can I use Facebook and Instagram at the same time on Novalya?

Reading time: 3 min

Quick summary

Yes. It's possible to use one Facebook account and one Instagram account simultaneously on the same Novalya account.

How does simultaneous use work?

Novalya allows connecting:

✅ Possible configuration

One Facebook account (personal profile or sub-account)
One Instagram account (personal, creator, or business)

Both can work in parallel on the same Novalya account.

🚀 Multi-platform prospecting

Facebook and Instagram campaigns can run simultaneously if settings are configured:

Active Facebook campaign → Sending Facebook messages
Active Instagram campaign → Sending Instagram DMs
Both at the same time → Maximum prospecting

Important limitations

🔒 One account per platform

| Platform | Number of possible accounts | |----------|----------------------------| | Facebook | 1 account only | | Instagram | 1 account only |

Important: It's not possible** to connect:

Multiple Facebook accounts simultaneously
Multiple Instagram accounts simultaneously

But you can have 1 Facebook + 1 Instagram active at the same time.

Good to know about linked accounts

Do accounts need to be linked to each other?

No.

You can connect:

Facebook: Your personal profile
Instagram: Your business account (even if not linked to Facebook)

Both can be completely independent with n

Question 3

Can I launch multiple campaigns or features at the same time?

Accepted Answer

Can I launch multiple campaigns or features at the same time?

Reading time: 3 min

Quick summary

You can launch multiple campaigns simultaneously if they target different networks (Facebook AND Instagram). On the same network, you can only launch one campaign at a time.

General rule: 1 campaign per network

Basic principle

Simple rule:

1 campaign maximum per social network
Facebook = 1 active campaign
Instagram = 1 active campaign

You can therefore have:

1 Facebook campaign + 1 Instagram campaign simultaneously
Maximum total: 2 campaigns at the same time (1 FB + 1 IG)

| This limitation reproduces natural human behavior. A person doesn't do multiple simultaneous actions on the same social network.

✅ Combinations that WORK

Different networks

These combinations are allowed:

FB Prospecting + IG Prospecting

✅ 1 prospecting campaign on Facebook
✅ 1 prospecting campaign on Instagram
At the same time = OK

FB Prospecting + IG AI Comments

✅ Prospecting on Facebook
✅ AI Comments on Instagram
Different networks = OK

FB AI Comments + IG AI Comments

✅ AI Comments on Facebook
✅ AI Comments on Instagram
At the same time = OK

FB Birthdays + IG Prospecting

✅ Birthday messages on Facebook
✅ Prospecting on Instagram
Different networks = OK

Principle: As long as it's not the same social network, it's allowed.

⚠️ Special case: Prospecting + AI Comments (same net

Question 4

What happens if I change my Instagram account on Novalya?

Accepted Answer

What happens if I change my Instagram account on Novalya?

Reading time: 2 min

Quick summary

Yes, it's possible to change the Instagram account connected to Novalya. However, this action results in deletion of most data linked to the old account.

What happens when switching accounts?

When connecting a new Instagram account, all data linked to the old account is deleted.

🗑️ Automatically deleted data

| Data type | Deleted | | ---- | | Instagram CRM history | ✅ Yes | | Prospect tags | ✅ Yes | | Pipeline stages | ✅ Yes | | Contact history | ✅ Yes | | Contact statuses (HOT/WARM/COLD) | ✅ Yes | | Conversations and tracking | ✅ Yes |

✅ What is kept

Saved messages in your library remain available.

Your message templates are not deleted when switching accounts. You can reuse them with the new account.

Why is this deletion necessary?

Each Instagram account has:

Its own prospecting history
Its own prospects and followers
Its own Meta reputation logic
Its own content and audience

Account A's data cannot be transferred to account B because prospects, conversations and history are specific to each account. Keeping this data would create inconsistencies in the CRM.

Account switching procedure

Step 1: Disconnect current account

Novalya Dashboard → Settings
Connections section
Click "Disconnect Instagram"
Confirm disconnection

⚠️ Warning: This acti

Question 5

Why does Google Chrome need to stay open while using Novalya?

Accepted Answer

Why does Google Chrome need to stay open while using Novalya?

Reading time: 3 min

Quick summary

If Google Chrome is closed or if your computer goes to sleep, Novalya campaigns stop automatically. The tool requires an active session to function.

Why does Chrome need to stay open?

Novalya works via a Google Chrome extension.

🔧 Technical architecture

For actions to be sent, it's necessary that:

Google Chrome stays open
Facebook and/or Instagram stay logged in open tabs
Computer stays on
Internet connection stays active

If any of these elements is interrupted, sending stops immediately.

💡 Operating principle

Novalya is not a cloud application running on an external server. It's a browser extension that automates your actions directly in Chrome, as if you were doing them manually.

What exactly happens during an interruption?

🔒 Chrome closed

Ongoing campaigns are interrupted immediately
Unsent messages remain pending
No messages are lost

💤 Computer asleep

Sending stops as long as the computer is asleep
Campaigns resume automatically upon waking (if Chrome stays open)

🌐 Internet connection lost

Actions cannot be executed
Novalya waits for connection to return
Campaigns resume automatically once reconnected

Required configuration for optimal use

✅ What MUST stay active

| Element | Required status | |---------|-----------------| | **Google C

Question 6

How do Boost, Normal, Prudent and Secured intervals work in Novalya?

Accepted Answer

How do Boost, Normal, Prudent and Secured intervals work in Novalya?

Reading time: 4 min

Quick summary: Intervals define wait time between each sent action (message, friend request, interaction). Longer the interval, more prudent the pace.

Why does Novalya use variable intervals?

Instant and repetitive sending can be perceived as automated behavior by Meta's detection systems.

3 objectives of intervals

Novalya applies variable intervals to:

Simulate natural human behavior

Human never types exactly every 60 seconds
Pauses naturally vary between reflection, reading, distractions

Avoid too close actions

Sufficient spacing to not trigger Meta alerts
Tempo that seems organic not mechanical

Adapt pace according to account maturity

Recent account = long recommended intervals
Established account = shorter possible intervals

|| Each interval works on random time range, never fixed delay.

4 available interval levels

Novalya offers four modes adapted to different account profiles.

Boost Mode

Interval: About 30 to 90 seconds between each action

Adapted for:

Experienced accounts with good engagement history
Accounts over 6 months very active
Occasional operations requiring speed

||| Important built-in security limit: Boost mode is automatically limited to 20 sends maximum per campaign. If you configure campaign of 21 sends or more, Boost mode is **automaticall

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