Question 1

Can I use Facebook and Instagram at the same time on Novalya?

Accepted Answer

Can I use Facebook and Instagram at the same time on Novalya?

Reading time: 3 min

Quick summary

Yes. It's possible to use one Facebook account and one Instagram account simultaneously on the same Novalya account.

How does simultaneous use work?

Novalya allows connecting:

✅ Possible configuration

One Facebook account (personal profile or sub-account)
One Instagram account (personal, creator, or business)

Both can work in parallel on the same Novalya account.

🚀 Multi-platform prospecting

Facebook and Instagram campaigns can run simultaneously if settings are configured:

Active Facebook campaign → Sending Facebook messages
Active Instagram campaign → Sending Instagram DMs
Both at the same time → Maximum prospecting

Important limitations

🔒 One account per platform

| Platform | Number of possible accounts | |----------|----------------------------| | Facebook | 1 account only | | Instagram | 1 account only |

Important: It's not possible** to connect:

Multiple Facebook accounts simultaneously
Multiple Instagram accounts simultaneously

But you can have 1 Facebook + 1 Instagram active at the same time.

Good to know about linked accounts

Do accounts need to be linked to each other?

No.

You can connect:

Facebook: Your personal profile
Instagram: Your business account (even if not linked to Facebook)

Both can be completely independent with n

Question 2

Can I connect multiple Instagram accounts on Novalya?

Accepted Answer

Can I connect multiple Instagram accounts on Novalya?

Reading time: 2 min

Quick summary

No. Only one Instagram account can be connected per Novalya account.

Why this limitation?

Each Instagram account has:

Its own activity history and Meta reputation
Its own CRM data (contacts, tags, statuses)
Its own audience and followers
Its own reputation with Meta

To ensure data consistency and system stability, Novalya associates one Instagram account per environment.

🔒 Technical principle

Each Novalya account = One isolated environment with:

1 Instagram account (optional)
Distinct CRM data
Separate prospecting history

What happens if I try to connect another account?

If you connect a new Instagram account to your existing Novalya account:

⚠️ Deleted data

All data linked to the old account will be deleted:

✅ Complete Instagram CRM history
✅ Prospect tags and statuses
✅ Pipeline stages
✅ History of contacted people
✅ Conversations and tracking

What is kept:

✅ Your saved messages in the library (templates)

🔄 Complete restart

You restart with a clean environment linked to the new Instagram account.

Solutions for managing multiple Instagram accounts

Option 1: Switch accounts (disconnect/reconnect)

You can disconnect and reconnect another account at any time.

Advantages:

✅ Free (single subscription)
✅ Technically simple

Disadvantages:

❌ Loss of old account dat

Question 3

Can I launch multiple campaigns or features at the same time?

Accepted Answer

Can I launch multiple campaigns or features at the same time?

Reading time: 3 min

Quick summary

You can launch multiple campaigns simultaneously if they target different networks (Facebook AND Instagram). On the same network, you can only launch one campaign at a time.

General rule: 1 campaign per network

Basic principle

Simple rule:

1 campaign maximum per social network
Facebook = 1 active campaign
Instagram = 1 active campaign

You can therefore have:

1 Facebook campaign + 1 Instagram campaign simultaneously
Maximum total: 2 campaigns at the same time (1 FB + 1 IG)

| This limitation reproduces natural human behavior. A person doesn't do multiple simultaneous actions on the same social network.

✅ Combinations that WORK

Different networks

These combinations are allowed:

FB Prospecting + IG Prospecting

✅ 1 prospecting campaign on Facebook
✅ 1 prospecting campaign on Instagram
At the same time = OK

FB Prospecting + IG AI Comments

✅ Prospecting on Facebook
✅ AI Comments on Instagram
Different networks = OK

FB AI Comments + IG AI Comments

✅ AI Comments on Facebook
✅ AI Comments on Instagram
At the same time = OK

FB Birthdays + IG Prospecting

✅ Birthday messages on Facebook
✅ Prospecting on Instagram
Different networks = OK

Principle: As long as it's not the same social network, it's allowed.

⚠️ Special case: Prospecting + AI Comments (same net

Question 4

What happens if I change my Instagram account on Novalya?

Accepted Answer

What happens if I change my Instagram account on Novalya?

Reading time: 2 min

Quick summary

Yes, it's possible to change the Instagram account connected to Novalya. However, this action results in deletion of most data linked to the old account.

What happens when switching accounts?

When connecting a new Instagram account, all data linked to the old account is deleted.

🗑️ Automatically deleted data

| Data type | Deleted | | ---- | | Instagram CRM history | ✅ Yes | | Prospect tags | ✅ Yes | | Pipeline stages | ✅ Yes | | Contact history | ✅ Yes | | Contact statuses (HOT/WARM/COLD) | ✅ Yes | | Conversations and tracking | ✅ Yes |

✅ What is kept

Saved messages in your library remain available.

Your message templates are not deleted when switching accounts. You can reuse them with the new account.

Why is this deletion necessary?

Each Instagram account has:

Its own prospecting history
Its own prospects and followers
Its own Meta reputation logic
Its own content and audience

Account A's data cannot be transferred to account B because prospects, conversations and history are specific to each account. Keeping this data would create inconsistencies in the CRM.

Account switching procedure

Step 1: Disconnect current account

Novalya Dashboard → Settings
Connections section
Click "Disconnect Instagram"
Confirm disconnection

⚠️ Warning: This acti

Question 5

How to cancel my Novalya subscription?

Accepted Answer

How to cancel my Novalya subscription?

Reading time: 2 min

Quick summary

Cancellation is done via support. No refund is made, but you keep access until end of paid period.

How to cancel your subscription

Contact support

Cancellation cannot be done directly from your Novalya space.

Procedure:

Option 1: Ticket Center (recommended)

Log into your Novalya space
Open the Ticket Center
Create new ticket with your cancellation request
Our team will process your request

Option 2: Email

Send email to support@novalya.com
Clearly indicate your cancellation request
Our team will respond within 2 hours during business days

| Cancellation stops automatic renewal but doesn't remove your access immediately.

Access after cancellation

You keep access until end

When you cancel your subscription:

What happens:

Automatic renewal is stopped
Your subscription stays active until end of paid period
You keep all features until term

Example:

You're on monthly plan
You have 8 days before renewal
You cancel today
You keep access for 8 days
After 8 days: end of subscription

No renewal

At end of period:

No new payment is made
Your Novalya access ends
Your data is deleted

Refund policy

Paid periods aren't refunded

Principle:

You paid for period (monthly or annual)

- This period is kept even after cancellation

Question 6

How do I install the Novalya Chrome extension?

Accepted Answer

How do I install the Novalya Chrome extension?

Reading time: 2 min

Quick summary

Novalya works exclusively via a Google Chrome extension. Installation is done directly from your Novalya dashboard in a few clicks.

Step 1: Access installation from your dashboard

📋 Procedure

Log into your Novalya space

Go to app.novalya.com

Click the "Install extension" button

Visible on your dashboard

You're redirected to the Chrome Web Store

Official Novalya extension page

Step 2: Install the extension on Google Chrome

🔧 Installation in 2 clicks

Click "Add to Chrome"

Blue button visible on the page

Confirm installation

A confirmation pop-up appears
Click "Add extension"

Extension adds automatically

Installation in seconds

✅ Installation complete! Return to your Novalya dashboard.

Step 3: Verify extension is active

Once installation is complete, return to your Novalya dashboard.

✅ Visual confirmation

You'll see the status:

"Extension active" ✅

This confirms that:

Installation is correctly done
Extension communicates properly with the platform
You can now connect your Facebook/Instagram accounts

Important prerequisite: Google Chrome only

⚠️ Required browser

Novalya works only with Google Chrome.

We don't guarantee operation on other browsers (Edge, Brave, Opera, Firefox, Safari).

**💡 Fo

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