How to request downgrade and what happens if I lose features?
How to request downgrade and what happens if I lose features?
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Quick summary
Downgrade isn't available self-service. It must be requested via support and takes effect at end of your current period.
How to request downgrade
Contact support
Downgrade cannot be done directly from your Novalya space.
Procedure:
Option 1: Ticket Center (recommended)
- Log into your Novalya space
- Open the Ticket Center
- Create new ticket
- Indicate plan you wish to downgrade to
- Our team will process your request
Option 2: Email
- Send email to support@novalya.com
- Specify your current plan and desired plan
- Our team will respond within 2 hours during business days
When downgrade takes effect
End of current period
Downgrade is scheduled for next period:
How it works:
- Your current plan stays active until end of paid period
- Downgrade applies automatically at renewal
- You keep all benefits until end
Example:
- You're on Business (1500 msg/month)
- You have 15 days before renewal
- You request downgrade to Pro (800 msg/month)
- For 15 days: you keep 1500 msg/month
- After 15 days: switch to 800 msg/month
No refund
Already paid time isn't refunded:
- Monthly period already paid = kept
- Annual period already paid = kept until term
Loss of features and limits
What changes at downgrade
Depending on plan you downgrade to, some limits may be reduced.
Example: Downgrade Business → Pro
Feature | Business (before) | Pro (after) | Impact |
|---|---|---|---|
Messages/month | 1500 | 800 | Volume reduced |
CRM Pipelines | 25 | 10 | 15 pipelines reduction |
AI Comments | 500 | 200 | Quota reduced |
Specific case: CRM Pipelines
If you have more pipelines than new limit:
Example:
- You're on Business with 25 pipelines
- You created 18 pipelines
- You downgrade to Pro (limit: 10 pipelines)
Required action before downgrade:
- Delete 8 pipelines to get to 10 maximum
- Or consolidate your contacts into 10 pipelines
- Or save/export your contacts
See article: How to delete pipeline?
Downgrade preparation
Recommended actions
Before requesting downgrade:
- Check your CRM pipelines
- Count your active pipelines
- Check if you exceed new limit
- Prepare consolidation if needed
- Analyze your message usage
- Check your monthly consumption
- Make sure new quota is enough
- Check your AI Comments
- Review your monthly usage
- Adjust your campaigns if needed
Processing time
Expect:
- Support response: within 2 hours during business days
- Downgrade scheduling: immediate
- Effective application: end of current period
Downgrade alternatives
Options to consider
If your need is temporary:
- Keep your current plan
- Adjust your usage this month
- Reassess next month
If you just need fewer messages:
- Downgrade may be right solution
- But check other limits carefully (pipelines, AI comments)
If you're hesitating:
- Contact support to discuss your situation
- Our team can advise on best plan
FAQ
Can I downgrade self-service?
No, downgrade must be requested from support via ticket or email.
Is downgrade immediate?
No, it takes effect at end of your current period.
Can I cancel scheduled downgrade?
Yes, contact support before end of period to cancel scheduling.
What happens with my data if I downgrade?
Your data is kept. Only limits change (messages, pipelines, AI comments).
Can I re-upgrade after downgrade?
Yes, you can upgrade anytime, even right after downgrade.
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Updated on: 27/03/2026
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