How do I connect my Facebook account to Novalya?
How do I connect my Facebook account to Novalya?
Reading time: 3 min
Quick summary
To connect Facebook to Novalya, you must be logged into Google Chrome with the exact profile or sub-account you want to use. The account currently active in Chrome will be the one associated with Novalya.
Facebook connection steps
📋 Complete 6-step procedure
1. Log into your Novalya space
- Go to app.novalya.com
- Authenticate with your credentials
2. Verify you're already logged into the correct Facebook account in Chrome
- Open a Facebook.com tab
- Check which profile is active
- If necessary, log out of the wrong account and log back in with the correct profile
3. Click "Connect Facebook" in your Novalya space
- Button visible on the main dashboard
4. A Facebook window opens automatically
- Novalya retrieves data from the active account in Chrome
5. A confirmation message appears
- Asks you to validate the detected account
- Verify it's the correct profile (name + photo)
6. Click "Yes" to confirm
- The selected account is associated with your Novalya account
- ✅ Connection established!
Profiles compatible with Novalya
✅ Facebook personal profile
Compatible and recommended.
This is your classic Facebook profile with your first and last name. It's the most common account type for prospecting.
✅ Facebook sub-account
Sub-profiles created from a personal account are compatible.
Sub-accounts allow you to separate personal life and professional prospecting while staying connected to the same main account.
❌ Facebook Pages
Not compatible.
Facebook business pages cannot send private messages like a profile. Meta reserves private messaging for personal profiles and sub-accounts only.
💡 Solution: If you only have a page, first create a personal profile, then connect it to Novalya.
Verifying successful connection
Once connected, you'll see on the Novalya dashboard:
Active connection indicators
✅ Your Facebook profile picture
✅ Your full name
✅ "Connected" status in green
✅ Ability to launch your first campaigns
Common errors and solutions
❌ "This account is not a personal profile"
Problem: You tried to connect a Facebook page instead of your profile.
Solution:
- Disconnect the page
- Reconnect with your Facebook personal profile
- If you only have a page without a profile, first create a personal profile
❌ "Connection error"
Possible causes and solutions:
Cause | Solution |
|---|---|
Internet connection | Check your network |
Chrome cache | Clear cache ( |
Ad blocker | Disable AdBlock, uBlock on app.novalya.com |
Blocked pop-ups | Allow pop-ups for app.novalya.com |
Expired session | Reconnect to Facebook manually |
❌ "Facebook already open in another tab"
Problem: Facebook is already connected elsewhere and this creates a conflict.
Solution:
- Close all open Facebook tabs
- Reconnect via Novalya only
- Leave the Facebook tab open after connection
❌ "Chrome extension not installed"
Problem: The extension wasn't properly installed.
Solution:
- Check in
chrome://extensions/if "Novalya" appears - If absent, reinstall from Chrome Web Store
- Enable the extension if it's disabled
FAQ
Can I connect multiple Facebook accounts on Novalya?
No. Novalya allows connecting one Facebook account per Novalya account. Learn more →
Can I use Facebook AND Instagram at the same time?
Yes! Novalya allows connecting both platforms simultaneously on the same account. Learn more →
Do I need to stay logged into Facebook on Chrome?
Yes. Facebook must stay open in a Chrome tab while Novalya works. You can minimize the window but don't close Chrome. Learn more →
What happens if I change my Facebook password?
You'll need to reconnect your account in Novalya. Connection is done in 1 click like the first time. No data is lost.
My Facebook account is recent (< 3 months): can I use Novalya?
Yes, but do a progressive warm-up: start with 5-10 messages/day for 2 weeks. See complete warm-up guide →
Related articles
- How do I connect my Instagram account to Novalya?
- Why does Chrome need to stay open?
- Can I connect multiple Facebook accounts?
- How to warm up a recent account?
Facebook connection problem?
Our support team helps you resolve connection issues in minutes.
- Email: support@novalya.com
- Live chat: Available on your Novalya dashboard
We typically respond within 2 hours during business days.
Updated on: 27/03/2026
Thank you!