What happens if I change my Instagram account on Novalya?

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Switching accounts: disconnecting and deleting are different

In the new Workspace, each social account has its own CRM context, pipelines, quotas and statistics. Disconnecting an account and deleting it are different actions. Do not assume that disconnecting erases all its history, or that reconnecting restores deleted data.

Using several accounts

A Workspace may contain several accounts on the same platform, within your subscription limits. To use several simultaneously, each needs an active session in a separate Chrome profile or browser environment. Always check the active social profile in the browser you are using.

A purchased spot may be disconnected. Disconnecting alone does not reduce the billed quantity or cancel the subscription.

Before confirming an action

Identify the account and the action shown in the interface: connect, disconnect or delete. Read the confirmation before proceeding. If the effect on contacts, campaigns or history is unclear, ask support to verify before acting. Rules from an older interface must not be applied to the new Workspace without verification.

Questions about account switching?

Our team advises you on the best approach for your situation.

The fastest route is to open a ticket from your Novalya workspace: your account is already identified there, so we have nothing to ask you for in order to find your subscription.

Open a ticket from your Novalya workspace (open the ticket center from the help menu)

You can also write to support@novalya.com. In that case, include the email address of your account and, if you can, a screenshot of what you see on screen: that is what lets us answer correctly the first time.

Updated on: 14/10/2026

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