Articles on: Getting Started

Can I connect multiple Instagram accounts on Novalya?

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Quick summary

No. Only one Instagram account can be connected per Novalya account.

Why this limitation?

Each Instagram account has:

Its own activity history and Meta reputation
Its own CRM data (contacts, tags, statuses)
Its own audience and followers
Its own reputation with Meta

To ensure data consistency and system stability, Novalya associates one Instagram account per environment.

🔒 Technical principle

Each Novalya account = One isolated environment with:

1 Instagram account (optional)
Distinct CRM data
Separate prospecting history

What happens if I try to connect another account?

If you connect a new Instagram account to your existing Novalya account:

⚠️ Deleted data

All data linked to the old account will be deleted:

✅ Complete Instagram CRM history
✅ Prospect tags and statuses
✅ Pipeline stages
✅ History of contacted people
✅ Conversations and tracking

What is kept:

✅ Your saved messages in the library (templates)

🔄 Complete restart

You restart with a clean environment linked to the new Instagram account.

Solutions for managing multiple Instagram accounts

Option 1: Switch accounts (disconnect/reconnect)

You can disconnect and reconnect another account at any time.

Advantages:

✅ Free (single subscription)
✅ Technically simple

Disadvantages:

❌ Loss of old account data with each change
❌ Starting from scratch on new account
❌ No simultaneous prospecting possible

Ideal for: Testing different accounts or very occasional use of a second account.

Option 2: Create multiple Novalya accounts (recommended)

If you regularly manage 2+ Instagram accounts, create multiple Novalya accounts.

Need	Solution
2 Instagram accounts	2 separate Novalya subscriptions
3+ Instagram accounts	3+ separate Novalya subscriptions

Advantages:

✅ Each account works independently
✅ No data loss
✅ Simultaneous prospecting possible
✅ No risk of confusion

Disadvantages:

❌ Cost: one subscription per account

💰 Multi-account discount available:

Contact support to get volume pricing** from 3+ Novalya subscriptions.

Common multi-account use cases

Example 1: Marketing agency

You manage 3 different clients' Instagram accounts.

Recommended solution:

3 Novalya accounts (one per client)
Billing: 3 × monthly subscription with agency discount

Advantage: Complete separation of client data, no risk of mixing.

Example 2: Influencer with personal + business account

You have:

A personal Instagram account (lifestyle)
A business Instagram account (coaching/sales)

Recommended solution:

Novalya account 1 → Personal account
Novalya account 2 → Business account

Advantage: Separate prospecting, different targeting, no interference.

Example 3: Multi-brand e-commerce

You manage 2 different e-commerce brands on Instagram.

Recommended solution:

2 separate Novalya accounts
Completely separate campaigns and audiences

FAQ

How many times can I switch Instagram accounts?

Technically, as many times as necessary. However, avoid changing multiple times per day (suspicious behavior for Meta). Maximum recommended: 1-2 changes per week.

Is there a discount for multiple Novalya subscriptions?

Yes. Contact support to get volume pricing from 3+ subscriptions. Agencies and professionals benefit from special conditions.

Does my data stay separate between Novalya accounts?

Yes. Each Novalya account is completely independent: campaigns, contacts, statistics, everything is separate. Impossible to mix data.

Can I manage multiple accounts from the same Chrome?

Yes, but install the extension in different Chrome profiles to avoid conflicts. Chrome allows creating multiple distinct user profiles.

Can I have Instagram on one Novalya account and another Instagram on a second account?

Yes. If you have 2 separate Novalya accounts, you can connect a different Instagram account on each. This is precisely the recommended solution for managing multiple Instagram accounts.

Multi-account or pricing questions?

Our team advises you on the best configuration for your situation.

Email: support@novalya.com
Live chat: Available on your Novalya dashboard

We typically respond within 2 hours during business days.

Updated on: 27/03/2026

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