How to get or reschedule my kickoff session?

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Quick summary

The kickoff session is a personalized walkthrough offered after you sign up, to help you connect your first account and launch your first campaign. It's booked through a link sent by email after your subscription starts. If you didn't receive that link, lost it, or need to change the scheduled time, contact support: we'll help you (re)schedule directly.

What the kickoff session is for

Getting off to a good start

The kickoff session helps you get up to speed with Novalya: connecting your first Facebook or Instagram account, understanding the security settings, and setting up your first prospecting campaign properly.

To be ready for this session, make sure the Chrome extension is already installed:

See article: How do I install the Novalya Chrome extension?

How to book your session

The link arrives by email after you sign up

Once your subscription is active, you receive an email with a link to pick a time slot. Check your inbox, including spam / junk, using the email address you signed up with.

You can't find that email

If you can't find this email or the link no longer works, contact support (details at the bottom of this page) and mention that you're trying to book your kickoff session: we'll send you an up-to-date link.

Rescheduling an already-booked session

Something came up

If you need to change the date or time of a session you already booked, contact support with the originally scheduled date: we'll work with you to find a new time.

You missed your session

No worries: write to us and we'll set up a new session, no complicated process on your end.

FAQ

Is the kickoff session mandatory?

No, but it's recommended to get off to a good start, especially if this is your first time using an automated prospecting tool.

I haven't received a link to book my session, what should I do?

Check your spam folder, then contact support if you still can't find anything: we'll send you an up-to-date link.

Can I book my session before connecting a Facebook or Instagram account?

Yes, but install the Chrome extension beforehand so you get the most out of the session.

What happens if I can't make it to my session?

Contact support to reschedule: no penalty, no complicated process.

Need help?

The fastest route is to open a ticket from your Novalya workspace: your account is already identified there, so we have nothing to ask you for in order to find your subscription.

You can also write to support@novalya.com. In that case, include your account's email address and, if you can, the date of the session concerned: that's what lets us answer correctly the first time.

Updated on: 25/08/2026