Question 1

How do I connect my Facebook account to Novalya?

Accepted Answer

How do I connect my Facebook account to Novalya?

Reading time: 3 min

Quick summary

To connect Facebook to Novalya, you must be logged into Google Chrome with the exact profile or sub-account you want to use. The account currently active in Chrome will be the one associated with Novalya.

Facebook connection steps

📋 Complete 6-step procedure

1. Log into your Novalya space

Go to app.novalya.com
Authenticate with your credentials

2. Verify you're already logged into the correct Facebook account in Chrome

Open a Facebook.com tab
Check which profile is active
If necessary, log out of the wrong account and log back in with the correct profile

3. Click "Connect Facebook" in your Novalya space

Button visible on the main dashboard

4. A Facebook window opens automatically

Novalya retrieves data from the active account in Chrome

5. A confirmation message appears

Asks you to validate the detected account
Verify it's the correct profile (name + photo)

6. Click "Yes" to confirm

The selected account is associated with your Novalya account
✅ Connection established!

Profiles compatible with Novalya

✅ Facebook personal profile

Compatible and recommended.

This is your classic Facebook profile with your first and last name. It's the most common account type for prospecting.

✅ Facebook sub-account

Sub-profiles created from a personal account are compatible.

Question 2

Can I use Facebook and Instagram at the same time on Novalya?

Accepted Answer

Can I use Facebook and Instagram at the same time on Novalya?

Reading time: 3 min

Quick summary

Yes. It's possible to use one Facebook account and one Instagram account simultaneously on the same Novalya account.

How does simultaneous use work?

Novalya allows connecting:

✅ Possible configuration

One Facebook account (personal profile or sub-account)
One Instagram account (personal, creator, or business)

Both can work in parallel on the same Novalya account.

🚀 Multi-platform prospecting

Facebook and Instagram campaigns can run simultaneously if settings are configured:

Active Facebook campaign → Sending Facebook messages
Active Instagram campaign → Sending Instagram DMs
Both at the same time → Maximum prospecting

Important limitations

🔒 One account per platform

| Platform | Number of possible accounts | |----------|----------------------------| | Facebook | 1 account only | | Instagram | 1 account only |

Important: It's not possible** to connect:

Multiple Facebook accounts simultaneously
Multiple Instagram accounts simultaneously

But you can have 1 Facebook + 1 Instagram active at the same time.

Good to know about linked accounts

Do accounts need to be linked to each other?

No.

You can connect:

Facebook: Your personal profile
Instagram: Your business account (even if not linked to Facebook)

Both can be completely independent with n

Question 3

How to cancel my Novalya subscription?

Accepted Answer

How to cancel my Novalya subscription?

Reading time: 2 min

Quick summary

Cancellation is done via support. No refund is made, but you keep access until end of paid period.

How to cancel your subscription

Contact support

Cancellation cannot be done directly from your Novalya space.

Procedure:

Option 1: Ticket Center (recommended)

Log into your Novalya space
Open the Ticket Center
Create new ticket with your cancellation request
Our team will process your request

Option 2: Email

Send email to support@novalya.com
Clearly indicate your cancellation request
Our team will respond within 2 hours during business days

| Cancellation stops automatic renewal but doesn't remove your access immediately.

Access after cancellation

You keep access until end

When you cancel your subscription:

What happens:

Automatic renewal is stopped
Your subscription stays active until end of paid period
You keep all features until term

Example:

You're on monthly plan
You have 8 days before renewal
You cancel today
You keep access for 8 days
After 8 days: end of subscription

No renewal

At end of period:

No new payment is made
Your Novalya access ends
Your data is deleted

Refund policy

Paid periods aren't refunded

Principle:

You paid for period (monthly or annual)

- This period is kept even after cancellation

Question 4

How do Boost, Normal, Prudent and Secured intervals work in Novalya?

Accepted Answer

How do Boost, Normal, Prudent and Secured intervals work in Novalya?

Reading time: 4 min

Quick summary: Intervals define wait time between each sent action (message, friend request, interaction). Longer the interval, more prudent the pace.

Why does Novalya use variable intervals?

Instant and repetitive sending can be perceived as automated behavior by Meta's detection systems.

3 objectives of intervals

Novalya applies variable intervals to:

Simulate natural human behavior

Human never types exactly every 60 seconds
Pauses naturally vary between reflection, reading, distractions

Avoid too close actions

Sufficient spacing to not trigger Meta alerts
Tempo that seems organic not mechanical

Adapt pace according to account maturity

Recent account = long recommended intervals
Established account = shorter possible intervals

|| Each interval works on random time range, never fixed delay.

4 available interval levels

Novalya offers four modes adapted to different account profiles.

Boost Mode

Interval: About 30 to 90 seconds between each action

Adapted for:

Experienced accounts with good engagement history
Accounts over 6 months very active
Occasional operations requiring speed

||| Important built-in security limit: Boost mode is automatically limited to 20 sends maximum per campaign. If you configure campaign of 21 sends or more, Boost mode is **automaticall

Question 5

How do I install the Novalya Chrome extension?

Accepted Answer

How do I install the Novalya Chrome extension?

Reading time: 2 min

Quick summary

Novalya works exclusively via a Google Chrome extension. Installation is done directly from your Novalya dashboard in a few clicks.

Step 1: Access installation from your dashboard

📋 Procedure

Log into your Novalya space

Go to app.novalya.com

Click the "Install extension" button

Visible on your dashboard

You're redirected to the Chrome Web Store

Official Novalya extension page

Step 2: Install the extension on Google Chrome

🔧 Installation in 2 clicks

Click "Add to Chrome"

Blue button visible on the page

Confirm installation

A confirmation pop-up appears
Click "Add extension"

Extension adds automatically

Installation in seconds

✅ Installation complete! Return to your Novalya dashboard.

Step 3: Verify extension is active

Once installation is complete, return to your Novalya dashboard.

✅ Visual confirmation

You'll see the status:

"Extension active" ✅

This confirms that:

Installation is correctly done
Extension communicates properly with the platform
You can now connect your Facebook/Instagram accounts

Important prerequisite: Google Chrome only

⚠️ Required browser

Novalya works only with Google Chrome.

We don't guarantee operation on other browsers (Edge, Brave, Opera, Firefox, Safari).

**💡 Fo

Question 6

How to create a pipeline and choose its color?

Accepted Answer

How to create a pipeline and choose its color?

Reading time: 2 min

Quick summary: A pipeline allows organizing your contacts Kanban-style. You choose a name and color, then Novalya automatically creates 3 default stages that you can customize.

Access CRM

Open your Novalya space → app.novalya.com
Go to concerned network's CRM:

Facebook CRM
Instagram CRM

| Reminder: Facebook CRM and Instagram CRM are separate. Pipeline created on Facebook doesn't automatically exist on Instagram.

Create new pipeline

In left column (pipeline list):

Step 1: Click "Add pipeline" or "Create new pipeline"

Step 2: Fill in information:

| Field | Description | |-------|-------------| | Pipeline name | Descriptive name (e.g., "Hot prospects", "Active customers") | | Pipeline color | Color for quick visual identification |

Step 3: Validate

| Pipeline is immediately created.

Name choice

Naming best practices

Effective name examples:

By status: "Prospects", "Customers", "Partners"
By temperature: "Hot", "Warm", "Cold"
By campaign: "Q1 2026 Campaign", "March event"
By objective: "Follow-up needed", "In progress", "Converted"

| Recommendation: Choose clear name that immediately describes pipeline content.

To avoid:

❌ Too vague names: "Pipeline 1", "Test"
❌ Too long names: "Prospects contacted during Black Friday 2025 campaign following…"

Color choice

Color allows **quick

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