What to do if Facebook or Instagram asks for security verification?
What to do if Facebook or Instagram asks for security verification?
Reading time: 3 min
Quick summary
Facebook or Instagram may request security verification in case of suspected unusual activity or to confirm your identity. Some actions may be blocked until validation.
Recognize verification
Types of verifications
Facebook and Instagram can ask for several types of verification:
Email or SMS code:
- Most common verification
- Code sent to your registered email or phone
- Quick to resolve
Photo verification:
- Upload selfie or ID photo
- Used to confirm identity
- Takes longer (few hours to 24-48h)
Captcha:
- "I'm not robot" verification
- Select images matching request
- Quick to resolve
Login from unknown device:
- New device or IP address
- Simple confirmation usually suffices
Complete verification
Follow requested steps
When verification is requested:
Steps:
- Read carefully what Meta asks
- Follow instructions precisely
- Don't try to bypass verification
- Wait for confirmation
For email/SMS code:
- Check your inbox (including spam)
- Enter code exactly as received
- Code usually expires after few minutes
For photo verification:
- Upload clear, recent photo
- Follow format requirements
- Wait for Meta team validation
For captcha:
- Complete all requested steps
- Don't use VPN (can complicate verification)
- Try again if it fails
What to do with Novalya during verification
Pause all campaigns
During Meta verification process:
Mandatory actions:
- Stop all Novalya campaigns
- Don't try to send messages
- Wait for complete verification
- Don't use Facebook/Instagram automation
After verification:
- Wait for confirmation Meta verification is complete
- Check you can send messages manually on Facebook/Instagram
- Then resume Novalya campaigns progressively
Resume after verification
Gradual restart
Once verification is validated:
Day 1:
- Small volume (10-20 messages)
- Secured interval
- Observe if everything works
Days 2-3:
- Gradually increase if OK
- Stay below your previous volume
- Monitor failures
Day 4+:
- Return to normal volume if no problems
- Maintain caution
See article: How to do account warm-up?
Prevention
Reduce verification risks
To minimize future verifications:
Gradual activity:
- Warm-up for new accounts
- Gradual volume progression
- No sudden activity spikes
Natural behavior:
- Vary actions (likes, comments, messages)
- Don't use ONLY Novalya
- Stay within reasonable limits
Account security:
- Enable two-factor authentication
- Use strong password
- Don't share your credentials
Stable usage:
- Always use same device/IP if possible
- Avoid VPNs that frequently change IP
- Keep consistent routine
See article: How to do account warm-up?
See article: What are sending limits on Facebook and Instagram?
Contact support
If unresolved problem
If you can't validate verification or actions remain impossible after validation:
Information to provide:
- Screenshots of requested verification
- Screenshot of FB/IG tab (click top left)
- Exact error message if applicable
- Steps already attempted
Contact:
- Open ticket via Ticket Center
- Or contact us by email: support@novalya.com
See all details: Contact support
FAQ
How long does verification last?
Generally few minutes if you have access to your emails/SMS. In some cases (identity verification with document), can take 24-48h.
Can I use Novalya during verification?
No, wait until verification is completely finished before relaunching Novalya.
Does verification mean my account is in danger?
No. It's normal security measure. Follow procedure and everything will be fine.
Should I contact Novalya if I have Meta verification?
No, it's Meta procedure. Contact Meta support if you can't validate verification.
After verification, can I resume my usual volume immediately?
No, resume gradually over 3-4 days to avoid triggering new alert.
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Updated on: 27/03/2026
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