How to solve Novalya Chrome extension problems?

Reading time: 5 min

Quick summary

This procedure solves 90% of technical problems encountered with Novalya. Follow steps in order, from simplest to most complex.

Step 1: Uncheck and recheck extension

Quickest solution (30 seconds)

Procedure:

1. Click puzzle piece icon (extensions) top right of Chrome
2. Click Manage all extensions
3. Top right of page, enable Developer Mode
4. Find Novalya in list
5. Uncheck extension
6. Wait 2 seconds
7. Recheck extension

Then:

• Reload Facebook or Instagram page
• Check if problem is solved

Step 2: Remove Google automatic translation

Disable Google Translate (30 seconds)

Check if translation is active:

On Facebook/Instagram:

• If you see "Translate this page" banner at top
• If page is already automatically translated

On Novalya:

• If interface is automatically translated
• If buttons are translated

Disable translation:

1. Right-click on page
2. If you see "Translate to [language]" → DO NOT click
3. Chrome > Settings > Languages
4. Disable "Offer to translate pages"
5. Or disable translation for facebook.com, instagram.com and novalya.com specifically

Then:

• Reload Facebook, Instagram and Novalya
• Pages must be in their original language

Step 3: Change Facebook/Instagram language to English

Use English for more stability (1 minute)

Why English:

• Allows identifying if problem is language-specific
• Quickly isolates problem
• Most stable Novalya version

Change Facebook language:

1. Facebook > Settings & Privacy > Settings
2. Languages > Facebook language
3. Select English (US)
4. Reload page

Change Instagram language:

1. Instagram > Settings > Language
2. Select English
3. Reload page

Then:

• Relaunch Novalya
• Check if problem persists

Step 4: Clear Facebook/Instagram cookies

Delete all cookies from concerned sites (1 minute)

Quick procedure:

1. On Facebook or Instagram, click padlock 🔒 left of URL
2. Click Cookies
3. Click Manage cookies
4. Delete ALL items with trash icon

After deletion:

1. Reconnect to Facebook
2. Reconnect to Instagram
3. Reconnect to Novalya
4. Check if problem is solved

Step 5: Disable other Chrome extensions

Identify extension conflicts (2 minutes)

Why:

• Some extensions can create conflicts with Novalya
• Abandoned extensions (no updates) create Chrome bugs

Procedure:

1. Chrome > Extensions (puzzle piece)
2. Manage all extensions
3. Disable all other extensions except Novalya
4. Reload Facebook/Instagram
5. Check if Novalya works

If it works:

• Reactivate extensions one by one
• Identify which causes conflict
• Keep it disabled or remove it

Common problematic extensions:

• Too aggressive ad blockers
• Translation extensions
• Interface modification extensions
• Abandoned extensions (last update > 1 year)

Step 6: Create new Chrome session

Isolate Chrome profile (5 minutes)

When to use:

• Extreme case if nothing else works
• To isolate if problem comes from Chrome profile

Procedure:

1. Chrome > Settings
2. You and Google > Add
3. Create new Chrome profile
4. In this new profile:

• Install Novalya extension
• Log into Facebook
• Log into Instagram
• Log into Novalya

5. Test if Novalya works

If it works:

• Problem came from your main Chrome profile
• You can use this new profile
• Or clean old profile

If it doesn't work:

• Problem is elsewhere (Meta restriction, network problem, etc.)
• Contact support

Quick 2-minute checklist

Before contacting support, check:

✅ Developer Mode enabled + Extension unchecked then rechecked

✅ Google translation disabled

✅ Facebook and Instagram in English

✅ FB/IG cookies deleted (ALL) and reconnected

✅ Other extensions disabled

✅ Tested on new Chrome session

If nothing works after all these steps:

→ Contact support with screenshots, campaign name and tested steps

Contact support

Information to provide

If no step solves your problem, contact support with maximum information for quick resolution.

Essential information to include:

1. Screenshots of screens

• Take screenshot of problem
• Show what doesn't work
• Show any error messages

2. Screenshot of Novalya tab

• Click top left on Facebook or Instagram tab that Novalya uses
• Take complete screenshot of this tab
• Allows support to see exactly where it's stuck

3. Campaign name

• Specify exact name of concerned campaign
• Allows support to quickly check server side

4. Steps already performed

• List steps from this article you tested
• Indicate what worked or not

5. Specific case: Problem with tags/pipelines

• If your campaign stops or doesn't work
• Test without adding tag/pipeline
• If it works without tag → problem comes from tag
• Mention it to support with concerned tag name

FAQ

Must I do all steps in order?

Yes. Start with Step 1 (simplest). If it doesn't solve, move to Step 2, and so on.

How long does complete procedure take?

About 8-12 minutes to test everything. But often Steps 1-3 are enough (2-3 minutes).

Can I switch Facebook back to French after?

Yes, but we recommend keeping English for optimal Novalya use.

Will clearing cookies delete my data?

No, only your sessions. You'll just need to reconnect. Your messages, friends, photos, etc. stay intact.

What to do if no step works?

Contact support with detail of steps performed. This will help us identify problem quickly.

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Updated on: 27/03/2026