> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.novalya.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is Novalya slow / why does it lag?

**In short: slowness almost always comes from the computer or an out-of-date Chrome — rarely from Novalya itself.**

## 💻 Give your computer room to breathe
Novalya works directly inside Chrome: if your machine is busy with lots of other things, everything slows down. Close unnecessary apps and tabs, and above all restart your computer — that's often enough.

## 🔄 Keep Chrome up to date
Novalya is optimized for the latest versions of Google Chrome, which updates very often. An out-of-date Chrome — or system — is a classic cause of slowness. Check your updates.

## ⏱️ If it's your sending that seems slow
It may simply be the chosen mode: **Secured** mode deliberately spaces out sends by several minutes to protect your account. That's normal and intended.

## ⚠️ A benchmark
**5 messages in 3 hours is not normal — even in Secured mode.** If it's that slow for you, write to us specifying which campaign, which mode and which settings you use: we'll debug it precisely with you.

## ✅ 30-second checklist
- Computer restarted, unnecessary apps and tabs closed
- Chrome and system up to date
- Sending mode checked (Secured = slow on purpose)
- Abnormally slow (e.g. 5 messages in 3h) → write to us (campaign + mode)

## ❓ FAQ
**"Novalya lags, my computer is stuck all day."**
Close other apps, restart the computer and update Chrome: that's the most frequent cause.

**"Is it normal to be this slow?"**
In Secured mode, sends are deliberately spaced out. Outside Secured mode, no — report it to us.

## 📚 Related articles
- How do the intervals work (Boost / Normal / Prudent / Secured)?
- Why did I get duplicate messages?

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|| **Need help?**
|| Our support team is available by email at **support@novalya.com** or via the **[Ticket Center](https://app.novalya.com) (open the ticket center from the help menu)** in your Novalya space.
|| Our team aims to reply within 24 hours on business days.