> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.novalya.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why doesn't Novalya find any new prospects?

**In short: it's almost always fixed by relaunching Novalya cleanly. And if it persists, it's often on our side — we'll handle it, you don't have to dig.**

## 🔄 1. Relaunch Novalya cleanly
Nine times out of ten this is enough. Log out of Novalya (**LOGOUT** button) then log back in, disable and re-enable the extension in Chrome, reconnect your Facebook or Instagram account, then reload the page and run a new test.

## 👥 2. Check your source
A source (group, post, follower list) only returns prospects if there are still people to contact in it. If it has few members or little activity, it's normal to find no one new.

**The real reflex:** never stay on a single source. Keep **5 to 10 sources in rotation** (groups, Facebook posts, Instagram posts, followers) — you'll always have people to contact.

## 🔑 3. On a Facebook group, loosen your keywords
*(For groups only.)* Too many keywords — to include or exclude — can filter out everyone. Remove some, keep the broadest, relaunch.

## 🙋 If nothing works
Write to us, we'll check right away. To speed things up, tell us: the **group or post link**, the **keywords** (if a Facebook group), and whether you'd **already prospected this source** before.

## ✅ 30-second checklist
- Logout / login Novalya + extension relaunched + Facebook/Instagram reconnected
- Source with enough people? 5 to 10 sources in rotation?
- Keywords loosened (Facebook groups)
- Still nothing → write to us with the info above

## ❓ FAQ
**"I can't find anyone anymore even though it used to work."**
Relaunch Novalya (step 1) and vary your sources: an already-prospected source only brings new people if members have joined since.

**"Is my group exhausted?"**
Very rare on a group with several thousand members, unless you use very specific keywords. When in doubt, switch sources.

## 📚 Related articles
- How to use keyword filters in Facebook groups (inclusion & exclusion)
- How do I add a Facebook group in Novalya?
- How to solve Novalya Chrome extension problems

---

|| **Need help?**
|| Our support team is available by email at **support@novalya.com** or via the **[Ticket Center](https://app.novalya.com) (open the ticket center from the help menu)** in your Novalya space.
|| Our team aims to reply within 24 hours on business days.