> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.novalya.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Why doesn't Novalya button appear on Facebook or Instagram? # Why doesn't Novalya button appear on Facebook or Instagram? **Reading time:** 3 min ## Quick summary If Novalya buttons (prospecting, AI comments, group/post import, etc.) don't appear, follow this quick checklist to identify cause. --- ## Check browser ### Google Chrome only Novalya officially works on **Google Chrome only**. **NOT supported browsers:** - ❌ Firefox - ❌ Safari - ❌ Edge - ❌ Opera - ❌ Brave ✅ **Solution:** - Download and install Google Chrome - Install Novalya extension on Chrome - Log into Facebook/Instagram in Chrome [See article: Which browsers are compatible with Novalya?](/en/article/which-browsers-can-i-use-novalya-on-1m2b6x3) --- ## Chrome extension problem ### Complete debugging If you're on Chrome but buttons still don't appear, problem likely comes from extension. ✅ **Complete solution:** Follow complete debugging procedure that solves 90% of cases: [See article: How to solve Novalya Chrome extension problems?](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx) **Quick actions to test:** 1. Uncheck and recheck extension (30 sec) 2. Check extension is up to date 3. Disable Google translation 4. Clear Facebook/Instagram cookies --- ## Reload page ### Refresh display Sometimes Facebook or Instagram doesn't immediately load all elements. ✅ **Solutions:** **Reload page:** - Windows: **Ctrl + R** - Mac: **Cmd + R** - Or click reload icon **Close and reopen tab:** - Completely close Facebook/Instagram tab - Open new tab - Return to Facebook/Instagram **Open post fullscreen:** - If button doesn't appear under post - Click on post to open fullscreen - Button should appear --- ## Check Facebook/Instagram session ### Active connection required Novalya buttons require **active session** on Facebook or Instagram. ✅ **Solutions:** **Check connection:** - Make sure you're logged into Facebook in Chrome - Make sure you're logged into Instagram in Chrome - Not in private browsing **Multiple accounts:** - If you have multiple Facebook/Instagram accounts - Check you're on right account - Account must be connected to Novalya **Reconnection:** 1. Log out of Facebook/Instagram 2. Log back in 3. Reload Novalya 4. Check if buttons appear [See article: How to connect my Facebook account to Novalya?](/en/article/how-do-i-connect-my-facebook-account-to-novalya-rrwveq) [See article: How to connect my Instagram account to Novalya?](/en/article/how-do-i-connect-my-instagram-account-to-novalya-1dft59y) --- ## Specific cases by page ### Facebook Groups **Button location:** - Next to group name - Text: "Import members" **If button isn't visible:** - Reload page - Check extension is active - Follow extension debugging procedure ### Facebook/Instagram Posts **Button location:** - Under post - Text: "Prospect the members who have interacted" **If button doesn't appear:** - Open post fullscreen (click on it) - Reload page - Check extension ### AI Comments **Button locations:** **Manual mode:** - "Generate comment" button in comment area - Or gear icon ⚙️ next to it **Automatic mode:** - Dedicated button at top of feed - Or at top of group/page/profile **If buttons don't appear:** - Click "Comment" under post to show area - "Generate" button should appear - Follow extension debugging procedure [See article: How do AI Comments work?](/en/article/how-do-ai-comments-work-on-facebook-and-instagram-with-novalya-139xw0t) --- ## 30-second checklist Before contacting support, check: ✅ I'm on Google Chrome ✅ Novalya extension is installed and active ✅ Extension is up to date ✅ I'm logged into Facebook/Instagram ✅ I've reloaded page ✅ I've opened post fullscreen (if applicable) **If everything is OK but buttons still don't display:** → Follow [complete debugging procedure](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx) --- ## Contact support ### Provide maximum information If problem persists after all checks: **Information to include:** - Screenshots of problem - Screenshot of FB/IG tab (click top left) - Steps already tested [See article: How to contact support with right information](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx) --- ## FAQ ### Buttons appeared before but not anymore, why? This can happen after Chrome, Facebook or Instagram update. Follow extension debugging procedure (uncheck/recheck often suffices). ### Buttons appear on Facebook but not Instagram? Check you're logged into Instagram in Chrome and this account is linked to Novalya. ### Some buttons appear but not all? This can indicate partial extension problem. Disable then reactivate extension. ### Should I uninstall and reinstall extension? No, follow debugging procedure first. Disabling/reactivating solves majority of cases. --- ## Related articles | [How to solve Chrome extension problems?](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx) | [Which browsers are compatible with Novalya?](/en/article/which-browsers-can-i-use-novalya-on-1m2b6x3) | [How to install Novalya Chrome extension?](/en/article/how-do-i-install-the-novalya-chrome-extension-14wcjk2) --- || **Need help?** || Our support team is available by email at **support@novalya.com** or via the **[Ticket Center](https://app.novalya.com) (open the ticket center from the help menu)** in your Novalya space. || Our team aims to reply within 24 hours on business days.