> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.novalya.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Why doesn't my campaign start (prospecting, CRM or birthdays)? # Why doesn't my campaign start (prospecting, CRM or birthdays)? **Reading time:** 3 min ## Quick summary Campaign may not start for several reasons: unfinalized settings, Chrome closed, inactive session, Meta restriction or invalid source. This guide helps you quickly identify cause. --- ## Check campaign is "ready" ### Send button must be blue In Novalya, campaign is ready when: - **Settings** button is gray (configuration complete) - **Send** button is blue **If Send button is grayed out:** ✅ **Solution:** 1. Click **Settings** 2. Complete all configuration steps 3. Validate each step 4. Return to campaign list 5. Send button should now be blue | Campaign with grayed Send button isn't ready. Required parameter is missing. [See article: How to configure Facebook prospecting campaign?](/en/article/how-to-configure-and-launch-a-facebook-prospecting-campaign-on-novalya-1a0i976) [See article: How to configure Instagram prospecting campaign?](/en/article/how-to-configure-and-launch-an-instagram-prospecting-campaign-rrpzk6) --- ## Check Chrome and sessions ### Chrome must be open Even if Novalya interface is accessible, campaigns require: **Required:** - **Google Chrome open** - Active Facebook/Instagram session - Computer on (not sleeping) - Active internet connection ✅ **Solution:** 1. Open Google Chrome 2. Log into Facebook in Chrome 3. Log into Instagram in Chrome 4. Disable automatic sleep 5. Relaunch campaign [See article: Why must Chrome stay open during Novalya use?](/en/article/why-does-google-chrome-need-to-stay-open-while-using-novalya-195z4qp) --- ## Technical extension problem ### Debugging if problem persists If campaign still doesn't start despite above checks: ✅ **Solution:** Problem may come from Chrome extension. Follow complete procedure: [See article: How to solve Novalya Chrome extension problems?](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx) **Quick actions:** - Uncheck/recheck extension - Check extension is up to date - Clear Facebook/Instagram cookies - Change FB/IG language to English --- ## Check temporary Meta restriction ### Facebook/Instagram can limit your account If Facebook or Instagram temporarily limits your account, campaign may not start. **Restriction signs:** - Meta notification about limitation - Recently blocked actions - Error message when sending ✅ **Solution:** 1. Check your Facebook/Instagram notifications 2. If temporary block: wait for lift (30 min to few hours) 3. Resume gradually (reduced volume) 4. Use more prudent interval [See article: My account is temporarily blocked, what to do?](/en/article/what-to-do-if-meta-temporarily-blocks-my-facebook-or-instagram-account-1oke0nv) [See article: How to do account warm-up?](/en/article/how-to-do-effective-warm-up-with-novalya-on-facebook-or-instagram-1od706r) --- ## Specific case: Automatic AI Comments ### Source without text or consecutive failures If you launch automatic AI Comments campaign: **Possible problems:** - Many posts don't have enough text - Multiple consecutive failures - Novalya automatically stops campaign ✅ **Solutions:** **Reduce volume:** - Go from 50 to 10-20 posts - Test first with small volume **Increase interval:** - Switch to 60 or 90 seconds - Allow more time between comments **Test in manual mode:** - Validate your settings work - Comment 3-5 posts manually - Then switch to automatic [See article: Why aren't my AI comments publishing?](/en/article/why-arent-my-ai-comments-publishing-rmccwe) --- ## Specific case: Facebook Birthdays ### No birthdays available Birthdays are only available if Facebook displays birthdays for chosen period. **Problem:** - You launch D-2 campaign - But Facebook shows no birthdays in 2 days - Campaign finds no one to target ✅ **Solutions:** **Try another period:** - Test Day D instead of D-2 - Test D+1 instead of Day D - Check there are birthdays displayed on Facebook **Check Facebook Birthdays tab:** 1. Go to Facebook 2. Menu > Events > Birthdays 3. Check there are birthdays displayed 4. Novalya can only target birthdays visible here [See article: How to send Facebook birthday messages?](/en/article/how-to-send-facebook-birthday-messages-with-novalya-giq5df) --- ## 30-second checklist Before contacting support: ✅ Send button is blue (campaign ready) ✅ Chrome is open ✅ Active Facebook/Instagram sessions ✅ Computer on (no sleep) ✅ No visible Meta restriction ✅ Valid source (text for AI Comments / birthdays displayed on FB) **If everything is OK but campaign doesn't start:** → Follow [extension debugging procedure](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx) --- ## Contact support ### Provide maximum information If problem persists: **Essential information:** - Screenshots of problem - Screenshot of FB/IG tab (click top left) - **Exact name of concerned campaign** - Steps already tested **Specific case: Problem with tag/pipeline** - If campaign doesn't start - Test **without adding tag/pipeline** - If it works without tag → mention it to support [See all details: Contact support](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx) --- ## FAQ ### Campaign was ready but doesn't start, why? First check Chrome is open and your Facebook/Instagram sessions are active. If yes, follow extension debugging procedure. ### How long for campaign to start? Campaign starts immediately (few seconds) after clicking Send. If nothing happens after 30 seconds, there's problem. ### Can I launch multiple campaigns at once? Yes, but attention to limits: one campaign per network (not 2 simultaneous Facebook campaigns). You can launch 1 Facebook campaign AND 1 Instagram campaign at same time. ### Send button stays grayed, what to do? Open Settings and check all steps are completed. Required field is probably missing. --- ## Related articles | [How to solve Chrome extension problems?](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx) | [Why must Chrome stay open?](/en/article/why-does-google-chrome-need-to-stay-open-while-using-novalya-195z4qp) | [My account is temporarily blocked, what to do?](/en/article/what-to-do-if-meta-temporarily-blocks-my-facebook-or-instagram-account-1oke0nv) --- || **Need help?** || Our support team is available by email at **support@novalya.com** or via the **[Ticket Center](https://app.novalya.com) (open the ticket center from the help menu)** in your Novalya space. || Our team aims to reply within 24 hours on business days.