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# Why does Novalya stop during campaign?

# Why does Novalya stop during campaign?

**Reading time:** 3 min

## Quick summary

Campaign can stop if Chrome closes, session disconnects, Meta applies restriction, multiple consecutive failures occur, or source has no more available profiles.

---

## Chrome closed or sleep mode

### Chrome must stay open

If Chrome closes or computer goes to sleep during campaign:
- Campaign interrupts immediately
- Novalya can no longer execute actions

✅ **Solution:**

**Leave Chrome open:**
- Don't close Chrome during campaign
- Don't close Facebook/Instagram tab
- Keep computer on

**Disable sleep:**
- Windows: Settings > System > Power > Sleep: Never
- Mac: System Preferences > Energy Saver > Disable sleep

**Check internet connection:**
- Stable connection required
- If internet cut → campaign stops

[See article: Why must Chrome stay open during Novalya use?](/en/article/why-does-google-chrome-need-to-stay-open-while-using-novalya-195z4qp)

---

## Disconnected session

### Facebook/Instagram logged out

If Facebook or Instagram disconnects your session during campaign:
- Novalya can no longer execute actions
- Campaign interrupts

**Possible causes:**
- Cookies automatically deleted
- Expired session
- Connection from another device
- Password change

✅ **Solution:**
1. Open Facebook/Instagram directly in Chrome
2. Reconnect if needed
3. Check session is active
4. Reconnect to Novalya if asked
5. Relaunch new campaign

| After disconnection, you must relaunch new campaign. Interrupted campaign won't resume automatically.

---

## Meta restriction

### Facebook/Instagram limits actions

If Meta applies limitation during campaign:
- Some sends fail
- Campaign may automatically interrupt

**Restriction signs:**
- Meta notification about limitation
- Repeated error messages
- Blocked actions

✅ **Solution:**
1. Check your Facebook/Instagram notifications
2. If visible restriction: wait for lift (30 min to few hours)
3. Don't relaunch immediately
4. Resume gradually with:
   - Reduced volume (10-20 instead of 50)
   - Longer interval (Secured)

[See article: My account is temporarily blocked, what to do?](/en/article/what-to-do-if-meta-temporarily-blocks-my-facebook-or-instagram-account-1oke0nv)  
[See article: How to do account warm-up?](/en/article/how-to-do-effective-warm-up-with-novalya-on-facebook-or-instagram-1od706r)

---

## Automatic stop after multiple failures

### Built-in security

If multiple actions fail consecutively, Novalya automatically stops campaign to:
- Avoid repeated unnecessary actions
- Protect your account
- Prevent Meta restrictions

**Number of failures before stop:**
- Variable depending on context
- Generally 5-10 consecutive failures

✅ **Solution:**
1. Identify failure cause:
   - Session disconnected?
   - Meta restriction?
   - Extension problem?
2. Correct problem
3. Wait 10-15 minutes
4. Relaunch with reduced volume (10-20)

**Recommended checks:**
- Chrome open and active sessions
- No Meta restriction
- Functional extension

[See article: How to solve Chrome extension problems?](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx)

---

## Campaign has no more available profiles

### Source depleted according to filters

According to your filters (gender, keywords, advanced options, exclusions), Novalya may find fewer profiles than expected.

**Example:**
- Configured volume: 50 messages
- Eligible profiles found: 23
- Result: Campaign stops after 23 sends

**Possible causes:**
- Too strict filters
- Many profiles already targeted ("Already targeted" option enabled)
- Many existing conversations ("Existing conversation" option enabled)
- Too small source (group with few members)

✅ **Solutions:**

**Broaden filters:**
- Disable some exclusions
- Broaden gender criteria
- Remove too specific keywords

**Test on another source:**
- Choose larger group
- Test on post with more interactions
- Change source

**Temporarily disable advanced options:**
- "Already targeted by Novalya": disable if retargeting
- "Existing conversation": disable if relaunching

---

## 30-second checklist

Before relaunching campaign:

✅ Chrome open  
✅ No active sleep  
✅ Active Facebook/Instagram session  
✅ No visible Meta restriction  
✅ Available profiles (not too strict filters)  
✅ Functional extension

**If campaign still stops:**

→ Follow [extension debugging procedure](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx)

---

## Problem with tags/pipelines

### Tag not working

Sometimes campaign can stop because tag (pipeline) isn't working properly.

**Symptoms:**
- Campaign stops without apparent reason
- No visible Meta restriction
- Chrome open and active sessions

✅ **Diagnostic solution:**

**Test without tag:**
1. Relaunch same campaign
2. **Don't check ANY tag/pipeline**
3. Launch campaign

**If it works without tag:**
- Problem comes from tag
- Contact support specifying:
  - Exact name of concerned tag
  - Campaign name
  - Configuration screenshot

**If it still doesn't work:**
- Problem doesn't come from tag
- Continue other checks

---

## Contact support

### Provide maximum information

If problem persists:

**Essential information:**
- Screenshots of problem
- Screenshot of FB/IG tab (click top left)
- **Exact name of concerned campaign**
- **Tag/pipeline name** if tag problem
- Steps already tested
- Test result without tag

| Goal is to isolate problem. More information you give, faster support can solve bug.

[See all details: Contact support](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx)

---

## FAQ

### Campaign always stops at same message number?

This can indicate source limitation (not enough eligible profiles) or Meta restriction triggered at this volume. Reduce volume.

### Can I resume stopped campaign?

No, you must relaunch new campaign. Novalya doesn't automatically resume interrupted campaign.

### How long to wait before relaunching after stop?

If stop by consecutive failures: wait 10-15 minutes. If Meta restriction: wait 30 minutes to few hours.

### How to know why my campaign stopped?

Check in order: Chrome closed? Session disconnected? Meta notification? Quota depleted? If nothing visible, probably consecutive failures.

---

## Related articles

| [Why aren't my messages sending?](/en/article/why-arent-my-messages-sending-1gzpa4p)
| [How to solve Chrome extension problems?](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx)
| [My account is temporarily blocked, what to do?](/en/article/what-to-do-if-meta-temporarily-blocks-my-facebook-or-instagram-account-1oke0nv)

---

|| **Need help?**
|| Our support team is available by email at **support@novalya.com** or via the **[Ticket Center](https://app.novalya.com/ticket-center/)** in your Novalya space.
|| Our team aims to reply within 24 hours on business days.