> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.novalya.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Why does Google Chrome need to stay open while using Novalya? # Why does Google Chrome need to stay open while using Novalya? **Reading time:** 3 min --- ## Quick summary If Google Chrome is closed or if your computer goes to sleep, Novalya campaigns stop automatically. The tool requires an active session to function. --- --- ## Why does Chrome need to stay open? Novalya works via a **Google Chrome extension**. 🔧 Technical architecture For actions to be sent, it's necessary that: 1. **Google Chrome** stays open 2. **Facebook and/or Instagram** stay logged in open tabs 3. **Computer** stays on 4. **Internet connection** stays active If any of these elements is interrupted, sending stops immediately. 💡 Operating principle Novalya is **not a cloud application** running on an external server. It's a **browser extension** that automates your actions directly in Chrome, as if you were doing them manually. --- --- ## What exactly happens during an interruption? 🔒 Chrome closed - Ongoing campaigns are **interrupted immediately** - Unsent messages remain **pending** - No messages are lost 💤 Computer asleep - Sending stops **as long as the computer is asleep** - Campaigns resume **automatically upon waking** (if Chrome stays open) 🌐 Internet connection lost - Actions cannot be executed - Novalya waits for connection to return - Campaigns resume automatically once reconnected --- --- ## Required configuration for optimal use ✅ What MUST stay active | Element | Required status | |---------|-----------------| | **Google Chrome** | ✅ Open (can be minimized) | | **Facebook tab** | ✅ Open if FB campaign active | | **Instagram tab** | ✅ Open if IG campaign active | | **Novalya extension** | ✅ Enabled in Chrome | | **Computer** | ✅ On (screen lock OK) | | **Internet connection** | ✅ Active | ✅ What you CAN do - ✅ **Minimize** Chrome window (reduce to taskbar) - ✅ **Use other applications** (Word, Excel, Photoshop, etc.) - ✅ **Browse other Chrome tabs** - ✅ **Lock your computer** (screensaver / session lock OK) - ✅ **Listen to music**, watch videos, work normally ❌ What you CANNOT do - ❌ **Close Chrome** completely - ❌ **Close Facebook/Instagram tab** during campaign - ❌ **Disable** Novalya extension - ❌ **Turn off your computer** - ❌ **Put computer in deep sleep** --- --- ## How to avoid involuntary interruptions? 1. Disable automatic sleep **On Windows:** - Settings → System → Power & battery - Set "Sleep after" to **Never** (while using Novalya) **On Mac:** - System Preferences → Energy Saver - Disable automatic sleep 2. Pin Facebook/Instagram tabs In Chrome: - Right-click on tab → **Pin** - Pinned tabs stay open and are less likely to be accidentally closed 3. Create dedicated Chrome profile (recommended) 1. Chrome → **Settings** → **Add profile** 2. Name it "Novalya Prospecting" 3. Connect only Facebook/Instagram on this profile 4. Install only Novalya extension **Advantage:** Separation between personal browsing and Novalya prospecting. --- --- ## What to do if a campaign stopped? If you accidentally closed Chrome or the computer went to sleep: 🔄 Restart procedure 1. **Reopen Google Chrome** 2. **Reconnect** to Facebook/Instagram if necessary 3. **Verify** Novalya extension is active 4. **Restart campaign** from dashboard Unsent messages will automatically resume where the campaign stopped. --- --- ## Extended use: practical tips 💡 Tip 1: Schedule campaigns during work hours Launch campaigns in the morning when you start your day: - **9am-12pm**: 30-50 message campaign - **2pm-5pm**: 30-50 message campaign Turn off your computer in the evening without issue (campaigns complete). 💡 Tip 2: Use second screen If you have 2 screens: - **Screen 1**: Your regular work - **Screen 2**: Chrome with Novalya minimized in corner You work normally without seeing Chrome, but it stays open. --- --- ## FAQ **Can I lock my screen without stopping Novalya?** Yes! You can **lock the screen** (`Windows + L` or `Cmd + Q` on Mac). Chrome and Novalya continue working in the background. Screen lock is not the same as sleep mode. **Does Chrome quickly drain my laptop battery?** On a laptop, Chrome with active Novalya consumes about **10-15% battery per hour**. Plug in your computer during campaigns or launch them when battery is > 50%. **Can I use a browser other than Chrome?** Yes, but only **Chromium** browsers (Edge, Brave, Opera). Novalya does **not work on Firefox or Safari**. [See compatible browsers →](/en/article/which-browsers-can-i-use-novalya-on-1m2b6x3) **Does Chrome consume a lot of resources?** **Typical consumption:** - RAM: ~700-900 MB (Chrome + Facebook + Instagram + Novalya) - CPU: 8-11% On a modern computer (8GB RAM+), this poses no problem. If your computer is slow: close other non-essential Chrome tabs. **Can I use Novalya on a remote server (VPS)?** Technically yes, but this requires advanced configuration (Windows VPS + Chrome Remote Desktop). Contact support for assistance if you want this setup. --- --- ## Related articles - [Which browsers are compatible with Novalya?](/en/article/which-browsers-can-i-use-novalya-on-1m2b6x3) - [How to connect Facebook to Novalya?](/en/article/how-do-i-connect-my-facebook-account-to-novalya-rrwveq) - [How to connect Instagram to Novalya?](/en/article/how-do-i-connect-my-instagram-account-to-novalya-1dft59y) --- --- ## Chrome won't stay open or technical issue? Our team helps you configure your environment for optimal use. The fastest route is to open a ticket from your Novalya workspace: your account is already identified there, so we have nothing to ask you for in order to find your subscription. | [Open a ticket from your Novalya workspace](https://app.novalya.com) (open the ticket center from the help menu) You can also write to **support@novalya.com**. In that case, include the email address of your account and, if you can, a screenshot of what you see on screen: that is what lets us answer correctly the first time.