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# Why did I get duplicate messages?

**In short: it's almost always due to a slow computer or a slow connection. A few simple steps fix the vast majority of cases.**

## 💻 Why it happens
When the computer struggles (an older Windows or Mac) or the internet connection is slow, sending can sometimes get duplicated. These aren't duplicates intended by Novalya.

## 🛠️ What fixes 9 out of 10 cases
- **Restart your computer** — we do it too rarely; it clears the accumulated cache that slows everything down.
- **Close other apps and tabs**, let Novalya run on its own.
- **Disconnect then reconnect** Novalya, Facebook and Instagram, and relaunch the extension.
- **Enable the anti-duplicate option** (built into Novalya).

## 💬 Good to know
These small technical glitches can happen occasionally, without consequence. However, if they recur regularly, let us know: we want to know and we'll look into it.

## ✅ 30-second checklist
- Computer restarted, other apps and tabs closed
- Novalya / Facebook / Instagram reconnected, extension relaunched
- Anti-duplicate option enabled
- It happens often → write to us

## ❓ FAQ
**"I sent the same message twice to someone."**
It's almost always a computer or connection slowdown: restart the computer and check that the anti-duplicate option is enabled.

**"Is it serious?"**
Once in a while, no. If it's recurring, report it so we can step in.

## 📚 Related articles
- How to solve Novalya Chrome extension problems
- Why is Novalya slow / why does it lag?

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|| Our support team is available by email at **support@novalya.com** or via the **[Ticket Center](https://app.novalya.com) (open the ticket center from the help menu)** in your Novalya space.
|| Our team aims to reply within 24 hours on business days.