> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.novalya.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Why aren't my messages sending? # Why aren't my messages sending? **Reading time:** 3 min ## Quick summary If your messages aren't sending, cause is usually: inactive Facebook/Instagram session, Chrome closed, temporary Meta restriction, consecutive errors or depleted plan quota. --- ## Check Chrome and session ### Chrome must be open and connected To send messages, Novalya needs: **Required:** - **Google Chrome open** - Connected Facebook/Instagram session - Active internet connection - Computer on (without sleep) ✅ **Solution:** 1. Open Google Chrome 2. Check you're logged into Facebook in Chrome 3. Check you're logged into Instagram in Chrome 4. Disable automatic sleep 5. Check your internet connection 6. Relaunch campaign [See article: Why must Chrome stay open during Novalya use?](/en/article/why-does-google-chrome-need-to-stay-open-while-using-novalya-195z4qp) --- ## Technical extension problem ### Debugging if messages aren't leaving If Chrome is open, sessions active, but messages still aren't sending: ✅ **Solution:** Problem may come from Chrome extension. Follow complete procedure: [See article: How to solve Novalya Chrome extension problems?](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx) **Quick actions:** - Uncheck/recheck extension (30 sec) - Clear Facebook/Instagram cookies - Change FB/IG language to English - Disable other Chrome extensions | For more stable use, we recommend using Facebook and Instagram in **English**. --- ## Check Meta restriction ### Facebook/Instagram temporarily limits If Meta limits your account, messages may not send. **Restriction signs:** - Meta notifications about limitation - Message "You can't send messages right now" - Recently blocked actions ✅ **Solution:** 1. Check your Facebook/Instagram notifications 2. Open Facebook/Instagram directly in Chrome 3. If visible block: wait for lift (30 min to few hours) 4. Resume gradually with reduced volume 5. Use more prudent interval (Secured) [See article: My account is temporarily blocked, what to do?](/en/article/what-to-do-if-meta-temporarily-blocks-my-facebook-or-instagram-account-1oke0nv) [See article: How to do account warm-up?](/en/article/how-to-do-effective-warm-up-with-novalya-on-facebook-or-instagram-1od706r) --- ## Novalya stops after multiple consecutive failures ### Automatic security stop If multiple sends fail in row, Novalya can automatically interrupt campaign to avoid: - Repeated unnecessary actions - Account stability degradation - Triggering Meta restrictions ✅ **Solution:** 1. Check session and Meta restriction 2. Correct identified problem 3. Wait 10-15 minutes 4. Relaunch new campaign with reduced volume [See article: Why does Novalya stop during campaign?](/en/article/why-does-novalya-stop-during-campaign-livnuv) --- ## Check the selected account’s quota Each social account on a new offer has an isolated monthly quota: **Starter 300, Pro 500, Business 700 messages per account**. Another account may have messages left while the selected account has exhausted its quota. Check the sending account’s balance, session and requested campaign volume. Campaign volume is not the monthly quota. Messages and AI Comments credits are separate: all three V2 plans include zero AI credits. If the quota is exhausted, check the next reset and options actually offered in your subscription. If the balance looks incorrect, give support the relevant account and an anonymized screenshot. Do not try to bypass the quota. --- ## Check campaign configuration ### Campaign ready to send Send button must be blue for campaign to work. **If Send button is grayed out:** ✅ **Solution:** 1. Open **Settings** 2. Check all steps are completed 3. Finalize configuration 4. Return to list 5. Send button should be blue [See article: Why doesn't my campaign start?](/en/article/why-doesnt-my-campaign-start-prospecting-crm-or-birthdays-1qsk6uw) --- ## 30-second checklist Before contacting support: ✅ Chrome open ✅ Facebook/Instagram logged in Chrome ✅ Computer on + internet OK ✅ No visible Meta restriction ✅ Plan quota available ✅ Campaign "ready" (Send blue) **If everything is OK but messages aren't sending:** → Follow [extension debugging procedure](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx) --- ## Contact support ### Provide maximum information If problem persists: **Essential information:** - Screenshots of problem and errors - Screenshot of FB/IG tab (click top left) - **Exact name of concerned campaign** - Steps already tested **Specific case: Problem with tag/pipeline** - If messages aren't sending or campaign stops - Test **without adding tag/pipeline** - If messages leave without tag → problem comes from tag - Mention it to support with tag name | Goal is to isolate problem. Testing without tag quickly shows if that's the cause. [See all details: Contact support](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx) --- ## FAQ ### Messages were sending before but not anymore? First check your remaining quota. If OK, check there's no Meta restriction. Otherwise, follow extension debugging procedure. ### Some messages leave but not all? This can indicate partial Meta restriction or that some profiles have strict privacy settings. Reduce volume and interval. ### How long does temporary Meta block last? Generally 30 minutes to few hours. In some cases, can last 24-48h. Resume gradually after lift. ### Can I force sending if Novalya stopped? No. If Novalya stopped after consecutive failures, it's to protect your account. Identify and correct problem before relaunching. --- ## Related articles | [How to solve Chrome extension problems?](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx) | [Why does Novalya stop during campaign?](/en/article/why-does-novalya-stop-during-campaign-livnuv) | [My account is temporarily blocked, what to do?](/en/article/what-to-do-if-meta-temporarily-blocks-my-facebook-or-instagram-account-1oke0nv) --- || **Need help?** || Our support team is available by email at **support@novalya.com** or via the **[Ticket Center](https://app.novalya.com) (open the ticket center from the help menu)** in your Novalya space. || Our team aims to reply within 24 hours on business days.