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# Why aren't my AI comments publishing?

# Why aren't my AI comments publishing?

**Reading time:** 4 min

## Quick summary

AI comment may not publish if post **doesn't contain enough text**, if Facebook/Instagram temporarily blocks action, if button doesn't appear, or if automatic campaign stops after multiple failures. This guide helps you quickly identify cause.

---

## Cause #1: Post doesn't contain enough text

### Mandatory condition

AI Comments rely on **publication text**.

**If post has no text (or not enough):**
- Novalya cannot generate relevant comment
- In manual mode: Error message displayed
- In automatic mode: Novalya skips to next post

**Incompatible post types:**
- Photos without caption
- Videos without description
- Posts with only 1-2 words
- Images with text (not detected by AI)

### Solution

**✅ Choose posts with substantial text:**
- Minimum 1-2 sentences
- Ideally 3+ sentences for quality comment
- Posts with complete captions

**✅ In automatic mode:**
- Target feeds with textual posts
- Facebook groups (generally more text)
- Avoid visual-only feeds

[See article: How do AI Comments work?](/en/article/how-do-ai-comments-work-on-facebook-and-instagram-with-novalya-139xw0t)

---

## Cause #2: Facebook/Instagram temporarily refuses

### Platform limitations

Even if comment is generated, Facebook or Instagram may **refuse to publish it**.

**Possible reasons:**

**Too high volume:**
- You commented too frequently
- Unusual activity detected

**Temporary restrictions:**
- Your account has active limitations
- Action temporarily blocked by Meta
- Recent account with little history

**Behavior deemed suspicious:**
- Publishing too quickly
- Too many chained automatic campaigns

### Recommended solutions

**✅ Take a break:**
- Wait 30 to 60 minutes
- Let your account "breathe"
- Resume gradually

**✅ Reduce pace:**
- Volume: 10-15 comments/day maximum at start
- Interval: 60 or 90 seconds
- Progress gradually

**✅ Vary your activity:**
- Don't ONLY comment
- Mix with normal activity (likes, shares)
- Be natural in your usage

| Even though commenting is valued by platforms, excessive volume or inappropriate pace can trigger security alerts.

---

## Cause #3: Button doesn't appear

### "Generate comment" button invisible

If you don't see AI Comments related buttons, this may come from problem with Chrome extension.

**Solution: Complete debugging article**

Novalya created complete guide to solve 85% of extension display problems.

[See article: How to solve extension display problems?](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx)

**Quick actions:**

1. **Check comments bar is open**
   - Click "Comment" under post
   - Button appears in this bar

2. **Check extension**
   - Extension installed and active
   - Extension up to date

3. **Check browser**
   - **Google Chrome only**
   - Other browsers not supported

4. **Check connection**
   - Connected to Facebook/Instagram in Chrome
   - Not in private browsing

---

## Cause #4: Automatic campaign doesn't start

### Auto mode specific problems

In automatic mode, campaign may not start if:

**Too many consecutive posts without text:**
- Feed contains only images
- Novalya skips all posts
- Stop after multiple consecutive failures

**Incompatible source:**
- Private profile
- Page with restrictions
- Closed group without access

**Consecutive failures detected:**
- Multiple posts fail in a row
- Novalya stops for security
- Protection against Meta restrictions

### Solutions

**✅ Relaunch with lower volume:**
- 3 or 5 posts instead of 10-50
- Verify it works
- Increase gradually

**✅ Choose longer interval:**
- 60 or 90 seconds
- Leave more time between comments
- Reduces blocking risk

**✅ Test first in manual mode:**
- Validate your settings work
- Comment 3-5 posts manually
- Then switch to automatic

[See article: How to launch automatic campaign?](/en/article/how-to-launch-automatic-ai-comments-campaign-facebook-instagram-1fudkwo)

---

## Cause #5: No more credits available

V2 Starter, Pro and Business plans include **zero AI Comments credits**. Upgrading to a higher tier therefore does not add AI credits. Check your purchased AI pack and the balance in the shared Workspace pool. Each generation, including a regeneration or unpublished text, consumes one credit; the pool resets monthly without rollover.

If the balance is exhausted, check the next reset and the AI options actually available in subscription management. Before confirming a purchase or pack change, check the price, billing period and amount due. If the option is missing or the balance seems incorrect, contact support. For an older offer, check the AI entitlements already granted to your subscription.


AI credits are **paid packs purchased separately**, distinct from the V2 tier and included messages. Monthly packs: 50/100/250/500 credits for€4.99/€6.99/€14.99/€24.99 respectively. Check the amount and billing period before confirming; previously granted historical AI entitlements are preserved.

## Quick checklist (30-second diagnosis)

### Questions to ask yourself

**1. Does post contain text?**
- ❌ No → Choose another post
- ✅ Yes → Go to question 2

**2. Are you on Google Chrome?**
- ❌ No → Use Chrome
- ✅ Yes → Go to question 3

**3. Is extension active and up to date?**
- ❌ No → Check debugging article
- ✅ Yes → Go to question 4

**4. Are you logged into Facebook/Instagram in Chrome?**
- ❌ No → Log in
- ✅ Yes → Go to question 5

**5. Have you commented a lot recently?**
- ✅ Yes → Take 30-60 min break
- ❌ No → Go to question 6

**6. Do you still have AI credits?**
- ❌ Balance exhausted → Check the reset and offered AI pack, or contact support.
- ✅ Yes → Go to question 7

**7. In automatic: low volume + 60/90 sec interval?**
- ❌ No → Adjust settings
- ✅ Yes → Contact support

---

## Solutions by situation

### Situation 1: Invisible button

**Immediate actions:**
1. Click "Comment" under post
2. Check extension debugging article
3. Refresh Facebook/Instagram page
4. Log out/log back into your account

[Extension debugging article](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx)

### Situation 2: Comment generated but not published

**Immediate actions:**
1. Wait 30 minutes
2. Reduce your daily volume
3. Increase interval (60-90 sec)
4. Vary your activity (likes, shares)

### Situation 3: Automatic campaign stops

**Immediate actions:**
1. Verify posts have text
2. Relaunch with only 3-5 posts
3. 60 or 90 seconds interval
4. Test first in manual mode

---

## FAQ

### Are AI comments detected as AI?

No. Novalya developed **truly human prompt** that makes comments undetectable. Generated comments are natural and relevant to post context, exactly as if you wrote them yourself.

### Are manual mode and automatic mode different in terms of strategy?

Yes, they're **different strategies for different uses**:

**Manual mode:**
- Total control over each comment
- You choose posts
- Ideal for targeted engagement

**Automatic mode:**
- Time savings on volume
- Complete automation
- Ideal for broad coverage

Both modes are legitimate and effective depending on your goals.

### Can I bypass text limitations?

No. If post has no text, AI cannot generate relevant comment.

### What to do if nothing works?

Check complete checklist above. If problem persists, check debugging article or contact support with specific details.

---

## Related articles

| [How do AI Comments work?](/en/article/how-do-ai-comments-work-on-facebook-and-instagram-with-novalya-139xw0t)
| [How to comment manually?](/en/article/how-to-comment-manually-with-ai-comments-facebook-instagram-1ucigxg)
| [How to launch automatic campaign?](/en/article/how-to-launch-automatic-ai-comments-campaign-facebook-instagram-1fudkwo)
| [Extension debugging article](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx)

---

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|| Our support team is available by email at **support@novalya.com** or via the **[Ticket Center](https://app.novalya.com) (open the ticket center from the help menu)** in your Novalya space.
|| Our team aims to reply within 24 hours on business days.