> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.novalya.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # What to do if Meta temporarily blocks my Facebook or Instagram account? # What to do if Meta temporarily blocks my Facebook or Instagram account? **Reading time:** 4 min **Quick summary:** Restrictions applied by Meta are linked to behavior and account reputation. Novalya doesn't decide limitations and cannot lift them. --- ## What to understand about Meta restrictions Novalya automates actions user can perform manually. If account is restricted, this means Meta's detection systems identified behavior deemed excessive or inappropriate, **regardless of tool used**. Restriction can also appear when user **manually** sends large volume of messages or receives multiple spam reports. ### Important point || Meta applies same rules to all accounts, whether messages are sent: || - Manually (typing yourself) || - Via Novalya || - Via any other tool || Restriction is **not caused by Novalya**, but by **volume or quality** of your sends. --- ## What happens on Novalya side during restriction? When Meta applies temporary restriction to your account: ### Visible symptoms - ✅ Messages can no longer be sent - ✅ Friend requests may fail - ✅ Sending errors appear in Novalya ### Automatic Novalya reaction If multiple consecutive sends fail, Novalya **automatically interrupts campaign** to avoid any unnecessary action and protect your account against situation worsening. | You receive notification indicating campaign was suspended following repeated failures. --- ## Why can restriction appear? Most frequent causes identified by Meta are: ### 5 main causes | Cause | Explanation | |-------|-------------| | **Too high volume over short period** | Sending 50+ messages in few hours without established history | | **Generic or poorly targeted messages** | Identical copy-pasted content sent to dozens of people | | **Low response rate** | Very few recipients respond positively to your messages | | **Reports by recipients** | Multiple people mark your messages as spam or unwanted | | **Recent or inactive account** | Recently created account or without regular activity (likes, comments) | || These decisions are entirely managed by **Meta's systems**. Novalya has no control over these limitations. --- ## How to limit restriction risks? ### Gradual startup strategy **Week 1:** - Start with **10 to 20 messages per day maximum** - Use **Prudent** or **Secured** intervals - Carefully observe possible failures **Week 2 and following:** - Gradually increase according to results - Adapt volume according to account seniority - Don't maintain constant high volume ### Concrete actions to protect your account **Improve message quality:** - **Personalize** each message (use Novalya variants) - Avoid too promotional or aggressive content - Ask open questions rather than sell directly **Target intelligently:** - Prospect only **relevant** profiles for your offer - Avoid sending to total strangers completely off-target - Favor quality over quantity **Monitor actively:** - Regularly check sending failures in Novalya - Observe your response rate (at least 5-10% = good sign) - Reduce immediately if Meta alerts appear | Gradual and qualitative use **strongly reduces** restriction risk. --- ## What to do if you're currently restricted? ### Step 1: Stop all activity - **Pause** all your Novalya campaigns - **Don't try** to send messages manually - Wait for restriction to lift naturally (1h to 24h generally) ### Step 2: Analyze cause Ask yourself these questions: - Did I send too many messages at once? - Were my messages too commercial or generic? - Did I target truly interested prospects? - Is my account recent (less than 3 months)? ### Step 3: Adjust your strategy Once restriction is lifted: | Identified problem | Solution to apply | |--------------------|-------------------| | Too high volume | Reduce to 20-30 messages/day maximum | | Messages reported as spam | Improve targeting and personalization | | Recent account | Do gradual warm-up over 2-3 weeks | | Too salesy message | Soften tone, ask open questions | Use variants within your V2 tier’s limit: Starter 3, Pro 5, Business 10. --- ## FAQ **How long does temporary restriction last?** Generally **between 1 hour and 24 hours**. Duration depends on restriction severity and your history. If it's your first restriction, it will probably be shorter (few hours). **Can I speed up unblocking by contacting Meta?** No. Temporary restrictions lift **automatically** after planned delay. Meta support cannot intervene on these algorithmic limitations. **Will I lose my account if I'm restricted multiple times?** Repeated restrictions can lengthen blocking durations, but **permanent ban** is extremely rare. It only occurs in case of repeated serious violations or illegal activity. Normal Novalya use, even with few temporary restrictions, won't lead to permanent ban. **How to know if I'm currently restricted?** You'll see **error message** when you try to send message on Facebook or Instagram: - "You can't send messages at the moment" - "Action temporarily blocked" - "Feature temporarily unavailable" | Novalya will also detect these errors and automatically suspend your campaign. **Can Novalya cause restriction?** Novalya respects Meta limits and simulates human behavior. If you're restricted, it's generally because: 1. You exceeded your account's limit (which varies by seniority and reputation) 2. Your messages were reported as spam by recipients 3. You didn't do gradual warm-up on recent account || Restriction is caused by **volume and quality** of your sends, not by tool itself. --- || **Related articles:** || - Can Novalya get my account banned? || - What are sending limits on Facebook and Instagram? || - How to do warm-up on recent account? || - How do sending intervals work? --- ## Still restricted or need help? Our support team analyzes your situation and guides you to avoid future blocks: The fastest route is to open a ticket from your Novalya workspace: your account is already identified there, so we have nothing to ask you for in order to find your subscription. | [Open a ticket from your Novalya workspace](https://app.novalya.com) (open the ticket center from the help menu) You can also write to **support@novalya.com**. In that case, include the email address of your account and, if you can, a screenshot of what you see on screen: that is what lets us answer correctly the first time.