> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.novalya.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # What to do if Facebook or Instagram asks for security verification? # What to do if Facebook or Instagram asks for security verification? **Reading time:** 3 min ## Quick summary Facebook or Instagram may request security verification in case of suspected unusual activity or to confirm your identity. Some actions may be blocked until validation. --- ## Recognize verification ### Types of verifications Facebook and Instagram can ask for several types of verification: **Email or SMS code:** - Most common verification - Code sent to your registered email or phone - Quick to resolve **Photo verification:** - Upload selfie or ID photo - Used to confirm identity - Takes longer (few hours to 24-48h) **Captcha:** - "I'm not robot" verification - Select images matching request - Quick to resolve **Login from unknown device:** - New device or IP address - Simple confirmation usually suffices --- ## Complete verification ### Follow requested steps When verification is requested: **Steps:** 1. Read carefully what Meta asks 2. Follow instructions precisely 3. Don't try to bypass verification 4. Wait for confirmation **For email/SMS code:** - Check your inbox (including spam) - Enter code exactly as received - Code usually expires after few minutes **For photo verification:** - Upload clear, recent photo - Follow format requirements - Wait for Meta team validation **For captcha:** - Complete all requested steps - Don't use VPN (can complicate verification) - Try again if it fails --- ## What to do with Novalya during verification ### Pause all campaigns During Meta verification process: **Mandatory actions:** 1. **Stop all Novalya campaigns** 2. **Don't try to send messages** 3. **Wait for complete verification** 4. **Don't use Facebook/Instagram automation** ||| Important: Trying to use Novalya during verification can worsen situation and delay validation. **After verification:** - Wait for confirmation Meta verification is complete - Check you can send messages manually on Facebook/Instagram - Then resume Novalya campaigns progressively --- ## Resume after verification ### Gradual restart Once verification is validated: **Day 1:** - Small volume (10-20 messages) - Secured interval - Observe if everything works **Days 2-3:** - Gradually increase if OK - Stay below your previous volume - Monitor failures **Day 4+:** - Return to normal volume if no problems - Maintain caution | Don't immediately return to max volume. Give Meta few days to "forget" alert. [See article: How to do account warm-up?](/en/article/how-to-do-effective-warm-up-with-novalya-on-facebook-or-instagram-1od706r) --- ## Prevention ### Reduce verification risks **To minimize future verifications:** **Gradual activity:** - Warm-up for new accounts - Gradual volume progression - No sudden activity spikes **Natural behavior:** - Vary actions (likes, comments, messages) - Don't use ONLY Novalya - Stay within reasonable limits **Account security:** - Enable two-factor authentication - Use strong password - Don't share your credentials **Stable usage:** - Always use same device/IP if possible - Avoid VPNs that frequently change IP - Keep consistent routine [See article: How to do account warm-up?](/en/article/how-to-do-effective-warm-up-with-novalya-on-facebook-or-instagram-1od706r) [See article: What are sending limits on Facebook and Instagram?](/en/article/what-are-message-sending-limits-on-facebook-and-instagram-1yoq3ed) --- ## Contact support ### If unresolved problem If you can't validate verification or actions remain impossible after validation: **Information to provide:** - Screenshots of requested verification - Screenshot of FB/IG tab (click top left) - Exact error message if applicable - Steps already attempted **Contact:** - Open ticket via **[Ticket Center](https://app.novalya.com) (open the ticket center from the help menu)** - Or contact us by email: **support@novalya.com** [See all details: Contact support](/en/article/how-to-solve-novalya-chrome-extension-problems-1lvz1cx) --- ## FAQ ### How long does verification last? Generally few minutes if you have access to your emails/SMS. In some cases (identity verification with document), can take 24-48h. ### Can I use Novalya during verification? No, wait until verification is completely finished before relaunching Novalya. ### Does verification mean my account is in danger? No. It's normal security measure. Follow procedure and everything will be fine. ### Should I contact Novalya if I have Meta verification? No, it's Meta procedure. Contact Meta support if you can't validate verification. ### After verification, can I resume my usual volume immediately? No, resume gradually over 3-4 days to avoid triggering new alert. --- ## Related articles | [How to do account warm-up?](/en/article/how-to-do-effective-warm-up-with-novalya-on-facebook-or-instagram-1od706r) | [My account is temporarily blocked, what to do?](/en/article/what-to-do-if-meta-temporarily-blocks-my-facebook-or-instagram-account-1oke0nv) | [Why aren't my messages sending?](/en/article/why-arent-my-messages-sending-1gzpa4p) --- || **Need help?** || Our support team is available by email at **support@novalya.com** or via the **[Ticket Center](https://app.novalya.com) (open the ticket center from the help menu)** in your Novalya space. || Our team aims to reply within 24 hours on business days.