> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.novalya.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to solve Novalya Chrome extension problems? # How to solve Novalya Chrome extension problems? **Reading time:** 5 min ## Quick summary This procedure solves **90% of technical problems** encountered with Novalya. Follow steps in order, from simplest to most complex. --- ## Step 1: Uncheck and recheck extension ### Quickest solution (30 seconds) **Procedure:** 1. Click **puzzle piece** icon (extensions) top right of Chrome 2. Click **Manage all extensions** 3. Top right of page, enable **Developer Mode** 4. Find **Novalya** in list 5. **Uncheck** extension 6. Wait 2 seconds 7. **Recheck** extension | Always enable Developer Mode before unchecking/rechecking. This provides access to all necessary options to manage extension. **Then:** - Reload Facebook or Instagram page - Check if problem is solved | This simple manipulation solves majority of display and functionality problems. --- ## Step 2: Remove Google automatic translation ### Disable Google Translate (30 seconds) ||| Important: Google Translate automatic translation creates bugs on all sites, including Novalya, Facebook and Instagram. **Check if translation is active:** **On Facebook/Instagram:** - If you see "Translate this page" banner at top - If page is already automatically translated **On Novalya:** - If interface is automatically translated - If buttons are translated **Disable translation:** 1. Right-click on page 2. If you see "Translate to [language]" → **DO NOT click** 3. Chrome > Settings > Languages 4. Disable "Offer to translate pages" 5. Or disable translation for facebook.com, instagram.com and novalya.com specifically **Then:** - Reload Facebook, Instagram and Novalya - Pages must be in their original language --- ## Step 3: Change Facebook/Instagram language to English ### Use English for more stability (1 minute) | For more stable use, we recommend using Facebook and Instagram in **English**. Novalya development is done primarily in English before adaptation to other languages. **Why English:** - Allows identifying if problem is language-specific - Quickly isolates problem - Most stable Novalya version **Change Facebook language:** 1. Facebook > Settings & Privacy > Settings 2. Languages > Facebook language 3. Select **English (US)** 4. Reload page **Change Instagram language:** 1. Instagram > Settings > Language 2. Select **English** 3. Reload page **Then:** - Relaunch Novalya - Check if problem persists --- ## Step 4: Clear Facebook/Instagram cookies ### Delete all cookies from concerned sites (1 minute) **Quick procedure:** 1. On Facebook or Instagram, click **padlock 🔒** left of URL 2. Click **Cookies** 3. Click **Manage cookies** 4. **Delete ALL items** with trash icon ||| Warning: Deleting cookies will log you out of Facebook and Instagram. Have your password ready to reconnect. **After deletion:** 1. Reconnect to Facebook 2. Reconnect to Instagram 3. Reconnect to Novalya 4. Check if problem is solved --- ## Step 5: Disable other Chrome extensions ### Identify extension conflicts (2 minutes) **Why:** - Some extensions can create conflicts with Novalya - Abandoned extensions (no updates) create Chrome bugs **Procedure:** 1. Chrome > Extensions (puzzle piece) 2. Manage all extensions 3. **Disable all other extensions** except Novalya 4. Reload Facebook/Instagram 5. Check if Novalya works **If it works:** - Reactivate extensions one by one - Identify which causes conflict - Keep it disabled or remove it **Common problematic extensions:** - Too aggressive ad blockers - Translation extensions - Interface modification extensions - Abandoned extensions (last update > 1 year) --- ## Step 6: Create new Chrome session ### Isolate Chrome profile (5 minutes) **When to use:** - Extreme case if nothing else works - To isolate if problem comes from Chrome profile **Procedure:** 1. Chrome > Settings 2. You and Google > **Add** 3. Create new Chrome profile 4. In this new profile: - Install Novalya extension - Log into Facebook - Log into Instagram - Log into Novalya 5. Test if Novalya works **If it works:** - Problem came from your main Chrome profile - You can use this new profile - Or clean old profile **If it doesn't work:** - Problem is elsewhere (Meta restriction, network problem, etc.) - Contact support --- ## Quick 2-minute checklist **Before contacting support, check:** ✅ Developer Mode enabled + Extension unchecked then rechecked ✅ Google translation disabled ✅ Facebook and Instagram in English ✅ FB/IG cookies deleted (ALL) and reconnected ✅ Other extensions disabled ✅ Tested on new Chrome session **If nothing works after all these steps:** → Contact support with screenshots, campaign name and tested steps --- ## Contact support ### Information to provide If no step solves your problem, contact support with maximum information for quick resolution. **Essential information to include:** **1. Screenshots of screens** - Take screenshot of problem - Show what doesn't work - Show any error messages **2. Screenshot of Novalya tab** - **Click top left** on Facebook or Instagram tab that Novalya uses - Take complete screenshot of this tab - Allows support to see exactly where it's stuck **3. Campaign name** - Specify exact name of concerned campaign - Allows support to quickly check server side **4. Steps already performed** - List steps from this article you tested - Indicate what worked or not **5. Specific case: Problem with tags/pipelines** - If your campaign stops or doesn't work - **Test without adding tag/pipeline** - If it works without tag → problem comes from tag - Mention it to support with concerned tag name | Goal is to isolate problem and give maximum information to support to quickly resolve bug. --- ## FAQ ### Must I do all steps in order? Yes. Start with Step 1 (simplest). If it doesn't solve, move to Step 2, and so on. ### How long does complete procedure take? About 8-12 minutes to test everything. But often Steps 1-3 are enough (2-3 minutes). ### Can I switch Facebook back to French after? Yes, but we recommend keeping English for optimal Novalya use. ### Will clearing cookies delete my data? No, only your sessions. You'll just need to reconnect. Your messages, friends, photos, etc. stay intact. ### What to do if no step works? Contact support with detail of steps performed. This will help us identify problem quickly. --- ## Related articles | [Why doesn't Novalya button appear?](/en/article/why-doesnt-novalya-button-appear-on-facebook-or-instagram-14i4b2f) | [Why doesn't my campaign start?](/en/article/why-doesnt-my-campaign-start-prospecting-crm-or-birthdays-1qsk6uw) | [Why aren't my messages sending?](/en/article/why-arent-my-messages-sending-1gzpa4p) --- || **Need help?** || Our support team is available by email at **support@novalya.com** or via the **[Ticket Center](https://app.novalya.com) (open the ticket center from the help menu)** in your Novalya space. || Our team aims to reply within 24 hours on business days.