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# How to request downgrade and what happens if I lose features?

# How to request downgrade and what happens if I lose features?

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## Request a lower tier

Open a ticket from your Novalya workspace and specify the requested tier, billing period and purchased slot quantity. Support checks your usage and the applicable terms before confirming a change.

## New grid capacities

| Tier | Messages per account / month | Pipelines per account | Maximum purchased slots |
|---|---:|---:|---:|
| Starter | 300 | 5 | 5 |
| Pro | 500 | 10 | 10 |
| Business | 700 | 15 | 15 |

Purchased slots and pipelines are separate limits: **a maximum of 5/10/15 slots in the Workspace**, and **5/10/15 pipelines for each account**. A purchased slot may be unconnected.

Features may also differ by tier. Check the features in use and each account’s quotas, rather than only a Workspace total.

## Check before agreeing

Ask for the effective date, next invoice amount, any adjustments and the feature impact. This article does not promise an immediate change, an end-of-period change in every case or a refund.

If an account uses more pipelines or messages than the target offer provides, ask support how to handle the situation before confirming. **Do not delete contacts or pipelines to follow a plan-change example.** Check the actual offer after the confirmed change.

## ## Further reading

[Plans and limits](https://help.novalya.com/en/article/what-are-novalya-plans-and-their-limits-16tnrbu/) · [Understanding my invoice](https://help.novalya.com/en/article/where-to-find-my-invoices-and-download-payment-documents-18fffw8/)

## Need help?

Open a ticket from your Novalya workspace or email **support@novalya.com**. Include the relevant account and issue, without passwords or card details.