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# How to change my payment card (add, remove, backup card)?

# How to change my payment card (add, remove, backup card)?

**Reading time:** 3 min

## Quick summary

You can manage your payment methods from your Novalya space: **add**, **remove** and set **backup card** (secondary).

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## Card management access

### Navigation

**Procedure:**

1. Click on your profile (**bottom left** of interface)
2. Click **User settings**
3. Click **Billing details** tab
4. "Payment Methods" section

**You see:**
- Your registered cards
- Status of each card (Primary / Secondary)
- "+ Add New card" button

| Novalya allows registering multiple payment cards to secure your payments.

---

## Add new card

### Procedure

**Steps:**

1. In "Payment Methods" section
2. Click **+ Add New card**
3. Fill in information:
   - Card number
   - Expiration date
   - CVV
   - Name on card
4. Choose status: **Primary Card** or **Secondary Card**
5. Validate

**Result:**
- Card is immediately added
- It appears in payment methods list
- It can be used for future payments

---

## Primary Card vs Secondary Card

### How it works

**Primary Card:**
- It's **default** card for all payments
- Used as priority for renewals
- Used for upgrades and add-ons

**Secondary Card (backup):**
- Used only if payment fails on primary card
- Additional security in case of problem
- Prevents service interruption

### Set which card is Primary

**To change primary card:**

1. When adding new card: select "Primary Card"
2. New card automatically becomes primary
3. Old primary card becomes secondary

**Cannot have 2 primary cards:**
- Only one card can be primary at a time
- Others are automatically secondary

---

## Remove card

### Procedure

**Steps:**

1. In your card list
2. Find card to remove
3. Click removal icon (trash or cross)
4. Confirm deletion

### Important limitation

**You can **never remove all your cards**:**
- At minimum **1 card must remain registered** on your account
- This card can be primary or secondary
- Novalya account always requires at least one payment card

**To change card:**
1. Add your new card
2. Set it as primary card
3. You can then remove old one (if it's not the last)

||| Novalya account always requires at least one registered payment card for renewals.

---

## Recommendations

### Best practices

**Add backup card:**
- Prevents service interruptions
- Secures your automatic renewals
- Useful if your primary card expires

**Check regularly:**
- Expiration dates of your cards
- That your primary card is still valid
- Update before expiration

**Before traveling abroad:**
- Check that your international payments are authorized
- Or add backup card without restrictions

---

## What happens in case of payment failure

### Automatic attempt on secondary card

If payment fails on your primary card:

**Automatic process:**
1. Novalya attempts payment on primary card
2. If fails → automatic attempt on secondary card
3. If also fails → you're notified

**Recommended actions if failure:**
- Add new valid card
- Check reasons for failure
- Relaunch payment if needed

[See article: Why did my payment fail and what to do?](/en/article/why-did-my-payment-fail-and-what-to-do-1rmt7dg)

---

## Banking data security

### Protection of your information

**Novalya doesn't store your banking data:**
- Information is managed by our secure payment processor
- PCI-DSS standard respected
- Encryption of all transactions

**You only see:**
- Last 4 digits of card
- Expiration date
- Card type (Visa, Mastercard, etc.)

---

## FAQ

### How many cards can I register?

You can register multiple cards. One primary card and multiple secondary cards.

### Can I have 2 primary cards?

No, only one card can be primary. Others are automatically secondary.

### My card expires soon, what to do?

Add your new card as soon as you receive it and set it as primary card.

### Can I use prepaid card?

Depends on your bank. Some prepaid cards aren't accepted for recurring payments.

### Can I remove all my cards?

No, at least one card must always remain registered on your account for automatic renewals.

### What happens if all my cards fail?

You'll receive notification and your subscription risks being suspended. Add valid card quickly.

---

## Related articles

| [Why did my payment fail and what to do?](/en/article/why-did-my-payment-fail-and-what-to-do-1rmt7dg)
| [Where to find my invoices?](/en/article/where-to-find-my-invoices-and-download-payment-documents-18fffw8)
| [How to cancel my subscription?](/en/article/how-to-cancel-my-novalya-subscription-18yju90)

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|| **Need help?**
|| Our support team is available by email at **support@novalya.com** or via the **[Ticket Center](https://app.novalya.com) (open the ticket center from the help menu)** in your Novalya space.
|| Our team aims to reply within 24 hours on business days.