> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.novalya.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to cancel my Novalya subscription? # How to cancel my Novalya subscription? **Reading time:** 2 min ## Quick summary Cancellation is done **via support**. Our commercial policy does not provide refunds for periods already paid, but you keep access **until end of paid period**. --- ## How to cancel your subscription ### Contact support Cancellation cannot be done directly from your Novalya space. **Procedure:** **Option 1: Ticket Center (recommended)** 1. Log into your Novalya space 2. Open the **[Ticket Center](https://app.novalya.com) (open the ticket center from the help menu)** 3. Create new ticket with your cancellation request 4. Our team will process your request **Option 2: Email** - Send email to **support@novalya.com** - Clearly indicate your cancellation request - Our team aims to reply within 24 hours on business days. | Cancellation stops automatic renewal but doesn't remove your access immediately. --- ## Access after cancellation ### You keep access until end When you cancel your subscription: **What happens:** - Automatic renewal is **stopped** - Your subscription stays active until end of paid period - You keep all features until term **Example:** - You're on monthly plan - You have 8 days before renewal - You cancel today - **You keep access for 8 days** - After 8 days: end of subscription ### No renewal At end of period: - No new payment is made - Your Novalya access ends --- ## Refund policy ### Paid periods aren't refunded **Principle:** - You paid for period (monthly or annual) - This period is kept even after cancellation - Our commercial policy does not provide refunds for periods already paid **Examples:** **Monthly subscription:** - 15 days remaining out of 30 → Access kept 15 days - No refund for these 15 days **Annual subscription:** - 6 months remaining out of 12 → Access kept 6 months - No refund for these 6 months | The exact terms are in our [Terms & Conditions](https://novalya.com/terms-and-conditions/), articles 7 & 9. | Make sure you really want to cancel before contacting support: our commercial policy does not provide refunds for periods already paid. --- ## Data after subscription ends ### Access and retention At the end of your access period, you will no longer be able to access your Novalya space. Remember to export the data you need before that date. The applicable retention periods are detailed in our [privacy policy](https://novalya.com/en/privacy-policy/). **What to export before that date:** - Your campaigns - Your CRM and pipelines - Your saved contacts - Your settings and configurations **Your account:** - Your user account is kept (inactive) - You can subscribe again later ||| Important: export what you need before the end of your access period. --- ## Alternatives to cancellation ### Options to consider **If budget is problem:** - Consider downgrade to lower plan - Cheaper than total cancellation [See article: How to request downgrade?](/en/article/how-to-request-downgrade-and-what-happens-if-i-lose-features-lurdip) **If you have temporary need:** - Keep your subscription active - Reduce your usage this month - Reassess later **If you're unsatisfied:** - Contact support to discuss - Our team can help optimize your usage --- ## Reactivate after cancellation ### Resume subscription If you change your mind after cancellation: **Before end of period:** - Contact support - Cancellation of cancellation request - Automatic renewal reactivated **After end of period:** - Create new subscription - Your old data may no longer be available - You start from scratch --- ## FAQ ### Can I cancel self-service? No, cancellation must be requested from support via ticket or email. ### Is cancellation immediate? Renewal cancellation is immediate, but you keep access until end of period. ### Can I get refund? No. Our commercial policy does not provide refunds for periods already paid. ### Is my data kept? At the end of your access period, you can no longer access your Novalya space. Export what you need before that date. The applicable retention periods are detailed in our [privacy policy](https://novalya.com/en/privacy-policy/). ### Can I reactivate my subscription later? Yes, but your old data may no longer be available if you reactivate after end of period. --- ## Related articles | [How to request downgrade?](/en/article/how-to-request-downgrade-and-what-happens-if-i-lose-features-lurdip) | [What are Novalya plans and their limits?](/en/article/what-are-novalya-plans-and-their-limits-16tnrbu) | [How to change my payment card?](/en/article/how-to-change-my-payment-card-add-remove-backup-card-2p28om) --- || **Need help?** || Our support team is available by email at **support@novalya.com** or via the **[Ticket Center](https://app.novalya.com) (open the ticket center from the help menu)** in your Novalya space. || Our team aims to reply within 24 hours on business days.