> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.novalya.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How do I connect my Instagram account to Novalya? # How do I connect my Instagram account to Novalya? **Reading time:** 2 min --- ## Quick summary To connect Instagram to Novalya, you must be logged into Google Chrome with the exact Instagram account you want to use. The active account in Chrome will be the one associated with Novalya. --- --- ## Instagram account types compatible Novalya is compatible with all Instagram account types: | Account type | Compatible | Recommended | |--------------|-----------|-------------| | **Personal account** | ✅ Yes | ⚠️ Functional but limited | | **Creator account** | ✅ Yes | ✅ Recommended | | **Business account** | ✅ Yes | ✅ Recommended | 💡 Why switch to creator or business account? **Benefits:** - Access to more data and statistics - Better visibility on interactions - More features available on Instagram - Advanced settings for account management **How to switch?** - Instagram Settings → Account → Switch to professional account - Free and reversible at any time --- --- ## Instagram connection steps 📋 Complete procedure **1. Log into your Novalya space** - Go to [app.novalya.com](https://app.novalya.com) **2. Verify you're logged into the correct Instagram account in Chrome** - Open Instagram.com in a tab - Check which profile is active - Disconnect other accounts if necessary **3. Click "Connect Instagram" in Novalya** - Button visible on the dashboard **4. An Instagram window opens automatically** - Retrieves active account data **5. Confirm the connection** - Verify it's the correct account (username + photo) - Click "Confirm" ✅ **Connection established!** Your Instagram account appears on the dashboard. --- --- ## Common errors and solutions ❌ Wrong account connected **Symptom:** Novalya detects a different account than desired. **Solution:** - Log out of all Instagram accounts in Chrome - Log in only to the desired account - Restart the connection in Novalya ❌ Multiple Instagram accounts open **Symptom:** Error message indicating multiple active sessions. **Solution:** - Close all Instagram tabs - Disconnect secondary accounts - Keep only one account active ❌ Expired session **Symptom:** "Your session has expired" or "Log in again". **Solution:** - Manually log back into Instagram - Wait for the page to fully load - Restart the connection via Novalya ❌ Connection error **Possible causes and solutions:** | Cause | Solution | |-------|----------| | Internet connection | Check your network | | Chrome cache | Clear cache (`Ctrl+Shift+Del` (Windows) or `Cmd+Shift+Del` (Mac)) | | Ad blocker | Disable AdBlock on app.novalya.com | | Blocked pop-ups | Allow pop-ups for app.novalya.com | --- --- ## Several Instagram accounts in a Workspace The new Workspace may contain several Instagram accounts, subject to your subscription’s purchased spots and limits. To use them simultaneously, use separate Chrome profiles or browser environments, with an active session for each account. One Chrome profile’s session does not represent the sessions in other profiles. Disconnecting and deleting an account are different actions. Do not create several Novalya subscriptions solely because of the old one-Instagram-account limit; check your offer’s capabilities first. ## Verifying successful connection Once connected, you'll see on the Novalya dashboard: ✅ Your Instagram **profile picture** ✅ Your complete username ✅ **"Connected"** status in green ✅ Ability to launch your first campaigns --- --- ## FAQ **Do I need a Business account?** No. **Personal accounts** also work. However, creator or business accounts offer more features and are recommended for professional use. **Does Instagram need to stay open during use?** Yes. **Instagram must stay open in a Chrome tab** while Novalya works. You can minimize but don't close Chrome. **What if Instagram logs me out automatically?** Reconnect in 1 click from the Novalya dashboard. Ongoing campaigns resume automatically. If disconnections are frequent, check your Instagram password or suspicious connections in settings. **My Instagram account is recent: can I use Novalya?** Yes, but do a **progressive warm-up**: 5-10 DMs/day for 2 weeks. Recent accounts are more sensitive to high volumes. **What happens if I change my Instagram password?** You'll need to **reconnect your account** in Novalya. Connection is done in 1 click like the first time. No data is lost. --- --- ## Related articles - [Can I connect multiple Instagram accounts?](/en/article/can-i-connect-multiple-instagram-accounts-on-novalya-17hlxkr) - [What happens if I switch Instagram accounts?](/en/article/what-happens-if-i-change-my-instagram-account-on-novalya-1vj1cw8) - [Instagram account warm-up guide](/en/article/how-to-do-effective-warm-up-with-novalya-on-facebook-or-instagram-1od706r) - [Why does Chrome need to stay open?](/en/article/why-does-google-chrome-need-to-stay-open-while-using-novalya-195z4qp) --- --- ## Instagram connection problem? Our team helps you resolve connection issues. The fastest route is to open a ticket from your Novalya workspace: your account is already identified there, so we have nothing to ask you for in order to find your subscription. | [Open a ticket from your Novalya workspace](https://app.novalya.com) (open the ticket center from the help menu) You can also write to **support@novalya.com**. In that case, include the email address of your account and, if you can, a screenshot of what you see on screen: that is what lets us answer correctly the first time.