> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.novalya.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How do I connect my Facebook account to Novalya? # How do I connect my Facebook account to Novalya? **Reading time:** 3 min --- ## Quick summary To connect Facebook to Novalya, you must be logged into Google Chrome with the exact profile or sub-account you want to use. The account currently active in Chrome will be the one associated with Novalya. --- --- ## Facebook connection steps 📋 Complete 6-step procedure **1. Log into your Novalya space** * Go to [app.novalya.com](https://app.novalya.com) * Authenticate with your credentials **2. Verify you're already logged into the correct Facebook account in Chrome** * Open a Facebook.com tab * Check which profile is active * If necessary, **log out** of the wrong account and log back in with the correct profile **3. Click "Connect Facebook" in your Novalya space** * Button visible on the main dashboard **4. A Facebook window opens automatically** * Novalya retrieves data from the active account in Chrome **5. A confirmation message appears** * Asks you to validate the detected account * Verify it's the correct profile (name + photo) **6. Click "Yes" to confirm** * The selected account is associated with your Novalya account * ✅ Connection established! --- --- ## Profiles compatible with Novalya ✅ Facebook personal profile **Compatible** and recommended. This is your classic Facebook profile with your first and last name. It's the most common account type for prospecting. ✅ Facebook sub-account **Sub-profiles** created from a personal account are compatible. Sub-accounts allow you to separate personal life and professional prospecting while staying connected to the same main account. ❌ Facebook Pages **Not compatible.** Facebook business pages cannot send private messages like a profile. Meta reserves private messaging for personal profiles and sub-accounts only. **💡 Solution:** If you only have a page, first create a personal profile, then connect it to Novalya. --- --- ## Verifying successful connection Once connected, you'll see on the Novalya dashboard: Active connection indicators ✅ Your Facebook **profile picture** ✅ Your **full name** ✅ **"Connected"** status in green ✅ Ability to launch your first campaigns --- --- ## Common errors and solutions ❌ "This account is not a personal profile" **Problem:** You tried to connect a Facebook page instead of your profile. **Solution:** 1. Disconnect the page 2. Reconnect with your Facebook personal profile 3. If you only have a page without a profile, first create a personal profile ❌ "Connection error" **Possible causes and solutions:** | Cause | Solution | | ---- | | Internet connection | Check your network | | Chrome cache | Clear cache (`Ctrl+Shift+Del` (Windows) or `Cmd+Shift+Del` (Mac)) | | Ad blocker | Disable AdBlock, uBlock on app.novalya.com | | Blocked pop-ups | Allow pop-ups for app.novalya.com | | Expired session | Reconnect to Facebook manually | ❌ "Facebook already open in another tab" **Problem:** Facebook is already connected elsewhere and this creates a conflict. **Solution:** 1. Close all open Facebook tabs 2. Reconnect via Novalya only 3. Leave the Facebook tab open after connection ❌ "Chrome extension not installed" **Problem:** The extension wasn't properly installed. **Solution:** 1. Check in `chrome://extensions/` if "Novalya" appears 2. If absent, reinstall from Chrome Web Store 3. Enable the extension if it's disabled --- --- ## FAQ **Can I connect multiple Facebook accounts on Novalya?** No. Novalya allows connecting **one Facebook account** per Novalya account. [Learn more →](/en/article/can-i-connect-multiple-facebook-accounts-on-novalya-1fqofk9) **Can I use Facebook AND Instagram at the same time?** Yes! Novalya allows connecting **both platforms simultaneously** on the same account. [Learn more →](/en/article/can-i-use-facebook-and-instagram-at-the-same-time-on-novalya-4oe5cv) **Do I need to stay logged into Facebook on Chrome?** Yes. **Facebook must stay open in a Chrome tab** while Novalya works. You can minimize the window but don't close Chrome. [Learn more →](/en/article/why-does-google-chrome-need-to-stay-open-while-using-novalya-195z4qp) **What happens if I change my Facebook password?** You'll need to **reconnect your account** in Novalya. Connection is done in 1 click like the first time. No data is lost. **My Facebook account is recent (< 3 months): can I use Novalya?** Yes, but do a **progressive warm-up**: start with 5-10 messages/day for 2 weeks. [See complete warm-up guide →](/en/article/how-to-do-effective-warm-up-with-novalya-on-facebook-or-instagram-1od706r) --- --- ## Related articles * [How do I connect my Instagram account to Novalya?](/en/article/how-do-i-connect-my-instagram-account-to-novalya-1dft59y) * [Why does Chrome need to stay open?](/en/article/why-does-google-chrome-need-to-stay-open-while-using-novalya-195z4qp) * [Can I connect multiple Facebook accounts?](/en/article/can-i-connect-multiple-facebook-accounts-on-novalya-1fqofk9) * [How to warm up a recent account?](/en/article/how-to-do-effective-warm-up-with-novalya-on-facebook-or-instagram-1od706r) --- --- ## Facebook connection problem? Our support team helps you resolve connection issues in minutes. The fastest route is to open a ticket from your Novalya workspace: your account is already identified there, so we have nothing to ask you for in order to find your subscription. | [Open a ticket from your Novalya workspace](https://app.novalya.com) (open the ticket center from the help menu) You can also write to **support@novalya.com**. In that case, include the email address of your account and, if you can, a screenshot of what you see on screen: that is what lets us answer correctly the first time.