> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.novalya.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Can I put the same contact in multiple pipelines? # Can I put the same contact in multiple pipelines? **Reading time:** 2 min **Quick summary:** Yes. A contact can be present in multiple pipelines simultaneously. Each pipeline can have a different stage for this contact. --- ## Yes, it's possible (and useful) The same contact can be added to **multiple pipelines** at the same time. **What happens:** - Contact appears in each pipeline - They can be at a **different stage** in each pipeline - Each pipeline = one **tag** applied to contact --- ## Concrete example ### MLM use case **Contact "Marie" is in:** | Pipeline | Current stage | Color | |----------|--------------|-------| | **Hot prospects** | Conversation | 🔴 Red | | **Summer 2026 campaign** | Contacted | 🟠 Orange | | **VIP follow-up** | Regular follow-up | 🟣 Purple | **Result:** - In CRM → Marie appears in all 3 pipelines - On Messenger → Marie has 3 tags/colored badges - Each pipeline tracks its own process --- ## What's it for? ### Common use cases **1. Cross-segmentation** - Pipeline "Prospects" (sales tracking) - Pipeline "Q1 Campaign" (one-time action) - Pipeline "Newsletter" (communication) **2. Multi-project tracking** - Pipeline "Product A" (stage: Interested) - Pipeline "Product B" (stage: Customer) - Pipeline "Partners" (stage: Active) **3. Organization by objective** - Main pipeline "Prospects" (global tracking) - Secondary pipeline "7-day follow-up" (temporary action) - Tertiary pipeline "Birthdays" (recurring) --- ## Which pipeline displays as priority? ### Main pipeline When a contact is in **multiple pipelines**, Novalya must choose which one to display as priority (color/visual marker). **The solution:** You define a **"Main pipeline"**. **Where to choose it?** - Top right of CRM - Above pipeline selection | Recommendation: Choose as main pipeline the one representing your most important tracking (e.g., "Prospects", "Sales pipeline"). --- ## How to add a contact to multiple pipelines? ### Method 1: From contact profile 1. Open contact profile 2. Click **"Add to pipeline"** 3. Select pipeline and stage 4. Validate 5. Repeat to add to other pipelines ### Method 2: From Messenger/DM 1. Open conversation 2. Click **"Add to pipeline"** 3. Select pipeline + stage 4. Validate 5. Repeat if needed ### Method 3: From CRM campaign When sending a CRM campaign, you can choose action: - **"Add to another pipeline"** (duplication) Contact stays in current pipeline AND is added to new one. --- ## Limits and rules ### One stage per pipeline A contact can be in **multiple pipelines**, but in **only one stage per pipeline**. **Valid example:** - Pipeline "Prospects" → Stage "Conversation" - Pipeline "VIP" → Stage "Active" **Impossible example:** - Pipeline "Prospects" → Stage "Conversation" AND "Follow-up" at same time ### Must exist in at least one pipeline A contact **must** be in at least one pipeline to exist in CRM. ||| **If you remove a contact from all their pipelines:** They are **completely deleted** from CRM. --- ## Remove from pipeline without deleting contact You can remove a contact from a pipeline **without deleting them** if they exist in other pipelines. **Example:** - Contact "Paul" is in: - Pipeline "Prospects" - Pipeline "Q1 Campaign" **Action:** Remove from "Q1 Campaign" **Result:** - Paul stays in "Prospects" - Paul is removed from "Q1 Campaign" - Paul stays in CRM ||| **If Paul was only in "Q1 Campaign":** Removing him from this pipeline = complete deletion from CRM. --- ## Best practices ### Recommended organization **Main pipeline (permanent):** - Example: "Sales pipeline" or "Prospects" - Contains all your contacts with main tracking **Secondary pipelines (temporary or specific):** - Example: "Summer 2026 campaign", "7-day follow-up", "Birthdays" - Add contacts by action or period **Advantage:** - Global tracking in main pipeline - Fine segmentation with secondary pipelines - Contacts never lost ### To avoid - Too many pipelines per contact (max 3-4 recommended) - Redundant pipelines (duplicate organization) - Contact in single volatile pipeline (deletion risk) --- ## FAQ **Maximum number of pipelines per contact?** There's no technical limit. However, to keep clear organization, we recommend **3-4 pipelines maximum** per contact. **If I remove a contact from a pipeline, do they disappear from others?** No. Removing a contact from a pipeline doesn't affect them in other pipelines. They're only removed from the one you chose. **Can I see which pipelines a contact is in?** Yes. In contact profile, you see all pipelines (tags) applied to this contact. **Does number of pipelines per contact count in my quota?** No. Your quota (3, 10 or 25) concerns **total number of pipelines** you can create, not number of pipelines per contact. --- || **Related articles:** || - What's the difference between pipeline, tag and stage? || - How to add a contact to a pipeline manually? || - How to send a campaign from CRM? --- ## Need help? If you have questions about multi-pipeline management, our support team is available: - **Email:** support@novalya.com - **Ticket Center:** Available from your Novalya space Our team aims to reply within 24 hours on business days.