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# Can I export or import my Novalya CRM in CSV?

# Can I export or import my Novalya CRM in CSV?

**Reading time:** 2 min

**Quick summary:** CSV export and import are not currently available but are in development. These features will be offered in upcoming updates.

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## CSV Export

### Current status

Novalya CRM CSV export **is not yet available**.

This feature is **in development** and will be offered soon.

### What export will allow

When CSV export is available, you'll be able to:
- Export your contacts
- Export profile information (notes, profession, etc.)
- Export pipeline history
- Back up your CRM data

| Current recommendation: Use notes in contact profiles and structure your pipelines to maintain clear tracking.

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## CSV Import

### Current status

Contact import from CSV file **is not yet available** but is also **planned**.

### What import will allow

When CSV import is available, you'll be able to:
- Mass import contacts
- Add directly to pipelines
- Quickly enrich your CRM
- Migrate from other CRM tools

**Use cases:**
- You have contact list in Excel/Google Sheets
- You're migrating from another CRM
- You want to add contacts in bulk

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## Current alternative: Manual addition

Until CSV import is available, you can add contacts manually:

**Method 1: From profile**
- Open contact's Facebook/Instagram profile
- Click "Add to pipeline"
- Select pipeline + stage

**Method 2: From Messenger/DM**
- Open conversation
- Click "Add to pipeline"
- Select pipeline + stage

**Method 3: Automatically via campaign**
- Contacts reached via prospecting campaign are **automatically added** to CRM with configured tags

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## Data retention without export

Until CSV export is available, here's how to keep trace of your data:

**1. Use notes**
- Note important information in each contact profile
- History is automatically preserved

**2. Structure your pipelines**
- Create clear pipelines by objective
- Use precise stages
- Name your pipelines explicitly

**3. Duplicate in multiple pipelines**
- Important contacts can be in multiple pipelines
- This creates natural redundancy

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## What happens to my data?

### Data retention

Your CRM data is retained as long as your subscription is active.

**In case of cancellation:**
- Access retained until end of paid period
- Data deleted at end of period

|| Once CSV export is available, we'll recommend making **regular backup exports**.

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## FAQ

**When will CSV export/import be available?**

Features are in development. No specific date is communicated for now. You'll be informed via your Novalya space upon release.

**Will export be available on all plans?**

Details on availability by plan will be communicated when feature launches.

**Can I request manual export of my data?**

Yes. Contact support if you have urgent export need for specific reason. Team will evaluate possibility of one-time manual export.

**Will CSV import overwrite my existing contacts?**

Technical details on import functionality will be communicated when feature is released.

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|| **Related articles:**
|| - What does a contact profile contain in Novalya?
|| - What happens if I cancel my subscription?
|| - How to add a contact to a pipeline?
|| - How many pipelines can I create?

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## Need help?

If you have questions about CSV export/import, our support team is available:

- **Email:** support@novalya.com
- **Ticket Center:** Available from your Novalya space

Our team aims to reply within 24 hours on business days.